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Is it possible to disable autogenerated type-written name signature on envelope receiver end, and make Draw/Upload option a default?

Forum|Forum|3 years ago
August 9, 2023
5 replies
461 views

Hello, I am operating in a weird jurisdiction that partially accept digital signature, only if the digital signature looks the same as the person's signature in their passport/IDs. However, the current DocuSign default setting for signee signature is an autogenerated signature that looks like the typed version of their name. This results in us having to re-send signing invitations so people can correct their signature, which is highly inefficient, especially when signees are unfamiliar with DocuSign features.

Is it possible to disable this 'default' and as an exchange, making 'Draw' or 'Upload' the default?

Thank you

eSignature

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

I understand you want your recipients to draw or upload their signatures instead of adopting it.

Yes, this can be removed and the Draw/upload can be selected as the default. To do so, you would need assistance from your account admin, they would need to go to:

Settings
Signing Settings
Signature Adoption Configuration: https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=dqc1583277355406.html&_LANG=enus
Change the default option: https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=xdk1583277356612.html&_LANG=enus
Save

Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.

Compare eSignature plans & pricing

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Expert

Answer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

I understand you want your recipients to draw or upload their signatures instead of adopting it.

Yes, this can be removed and the Draw/upload can be selected as the default. To do so, you would need assistance from your account admin, they would need to go to:

Settings
Signing Settings
Signature Adoption Configuration: https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=dqc1583277355406.html&_LANG=enus
Change the default option: https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=xdk1583277356612.html&_LANG=enus
Save

Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.

Compare eSignature plans & pricing

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Member

Legacy User

Hi, I forwarded this to the administrator. We have an enterprise account, but were not able to see the Signature Adaption Configuration option. Is it hidden somewhere? It should be there, right? Could you please help, thank you... MicrosoftTeams-image (20) MicrosoftTeams-image (21)

N

nrgagency

Newcomer

Hi, I am having the same issue, we need to disable the default DocuSign signature and only use a signature that closely matches recipient’s ID however we don’t see Signature Adoption Configuration anywhere in our Admin setting.

Thank You for looking into this

J

Jenny.Martin

Community Moderator

Hello @nrgagency,

I hope you’re doing well. Thanks for reaching out to the Docusign Community!

From Admin > Signing settings > under Signature, you should find the Signature Adoption Configuration.

If the option is missing and you are the account admin, you may open a support ticket to confirm whether this feature is included in your account plan and request its enablement. 👉 How do I contact Docusign Customer Support?

I hope this helps clarify things! If you found this response helpful, feel free to give it a like. Let us know if you have any further questions

Best Regards,

Jenny | Docusign Community Moderator

M

Ma.Cubio

Community Moderator

Hello @nrgagency

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.