Error downloading document "Recipient has not passed authentication steps"

Question

I’m trying to download a signed document under my ID. It asked various security questions, and I apparently failed one of them so when I click on the download arrow next to the document I get the following message:

{“errorCode”: “RECIPIENT_AUTHENTICATION_REQUIRED”,”message”:”Recipient has not passed authentication steps.”}

I’m trying to find help on resolving this.

Thank you so much in advance for the help.’

Barbara

Alejandro.Ramos · Answer

Hi ​@summercay,Thank you for reaching out to the Docusign Community.Whenever a recipient in an envelope fails an Identity Verification process only the envelope’s sender will have the option to unlock the option for the signer to re-attempt it. They can allow you to re-try accessing the documents by resending the envelope in Agreements>Sent. More details on this topiccan be found, here:Recipient Identity VerificationFeel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Reply

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded