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Envelopes are not being received by the recipients. However the statis of the envelope is updated as "Sent" in DocuSign. Have completed the entire troubleshooting as available on DocuSign support pages.
Solved
Envelope not being delivered to Signatories for signature.
- New Voice
Best answer by Melanie.Panguito
Hi
We understand that this email notification issue is causing delays in your workflow. We apologize for the hassle. The status indicates that Docusign has successfully sent the email to the recipient. Email delivery can sometimes get tripped up by spam filters or IT settings. This article explains a few common reasons why messages don’t get through: Why aren’t my signers getting emails?
If none of those seem to apply, your best next step is to open a Support case so our tech team can take a closer look. Be sure to include the Envelope ID so they can find the issue faster:
Let us know if we can help with anything else!
Regards,
Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"
+21- Guru
That’s a frustrating problem. If you’ve already run through all the steps in DocuSign’s support docs, tell me what you’ve already tried, so I don’t repeat things. Make sure you don’t have a signing order set.
- Community Moderator
- Answer
Hi
We understand that this email notification issue is causing delays in your workflow. We apologize for the hassle. The status indicates that Docusign has successfully sent the email to the recipient. Email delivery can sometimes get tripped up by spam filters or IT settings. This article explains a few common reasons why messages don’t get through: Why aren’t my signers getting emails?
If none of those seem to apply, your best next step is to open a Support case so our tech team can take a closer look. Be sure to include the Envelope ID so they can find the issue faster:
Let us know if we can help with anything else!
Regards,
Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"
- Community Moderator
Hi
I trust all is well. Do you still need support, or have more questions?
Regards,
Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"
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