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Envelope not being delivered to Signatories for signature.

Forum|Forum|10 months ago
October 17, 2025
3 replies
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Envelopes are not being received by the recipients. However the statis of the envelope is updated as "Sent" in DocuSign. Have completed the entire troubleshooting as available on DocuSign support pages.

Best answer by Melanie.Panguito

Hi @Viv2898 — thanks for posting!

We understand that this email notification issue is causing delays in your workflow. We apologize for the hassle. The status indicates that Docusign has successfully sent the email to the recipient. Email delivery can sometimes get tripped up by spam filters or IT settings. This article explains a few common reasons why messages don’t get through: Why aren’t my signers getting emails?

If none of those seem to apply, your best next step is to open a Support case so our tech team can take a closer look. Be sure to include the Envelope ID so they can find the issue faster:

Let us know if we can help with anything else!

Regards,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"

JohnSantos

Guru

@Viv2898

That’s a frustrating problem. If you’ve already run through all the steps in DocuSign’s support docs, tell me what you’ve already tried, so I don’t repeat things. Make sure you don’t have a signing order set.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

Melanie.Panguito

Answer

Docusign Employee

Hi @Viv2898 — thanks for posting!

We understand that this email notification issue is causing delays in your workflow. We apologize for the hassle. The status indicates that Docusign has successfully sent the email to the recipient. Email delivery can sometimes get tripped up by spam filters or IT settings. This article explains a few common reasons why messages don’t get through: Why aren’t my signers getting emails?

If none of those seem to apply, your best next step is to open a Support case so our tech team can take a closer look. Be sure to include the Envelope ID so they can find the issue faster:

Let us know if we can help with anything else!

Regards,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"

M

Melanie.Panguito

Docusign Employee

Hi @Viv2898,

I trust all is well. Do you still need support, or have more questions?

Regards,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"

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