Envelope not being delivered to Signatories for signature.

​@Viv2898 

That’s a frustrating problem. If you’ve already run through all the steps in DocuSign’s support docs, tell me what you’ve already tried, so I don’t repeat things.  Make sure you don’t have a signing order set. 

Hi ​@Viv2898  ​— thanks for posting!

We understand that this email notification issue is causing delays in your workflow. We apologize for the hassle. The status indicates that Docusign has successfully sent the email to the recipient. Email delivery can sometimes get tripped up by spam filters or IT settings. This article explains a few common reasons why messages don’t get through: Why aren’t my signers getting emails?

If none of those seem to apply, your best next step is to open a Support case so our tech team can take a closer look. Be sure to include the Envelope ID so they can find the issue faster:

• Find your Envelope ID
• Open a support case

Let us know if we can help with anything else!

Regards,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"

Hi ​@Viv2898,

I trust all is well. Do you still need support, or have more questions?

Regards,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"