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Good morning
One of our users is sending an envelope and trying to choose the signature type from the dropdown list. The dropdown is blank.
Has anyone ever encountered this issue please?
Solved
Signature drop down list is blank
+5- Troubleshooter
Best answer by Ma.Cubio
Hello
Thank you for reaching out to us in Docusign Community! I understand that one of your users is unable to select a signature type because the dropdown list appears blank when sending an envelope.
This issue may occur if the user’s account permissions or signing settings are not fully configured, or if the browser is caching outdated session data.
To help resolve this, please try the following steps:
1. Clear cache and cookies or open DocuSign in an incognito/private window, then try again.
2. Ensure the user has the correct sending permissions and that the Electronic and Digital Signature options are enabled for the account or template.
3. If your organization uses Identity Verification (IDV) or Advanced Signature types, verify that these options are configured under Settings > Signing and Sending > Signature Providers in the Admin Console.
4. If the issue persists, please have the user capture a screenshot of the blank dropdown and confirm whether it occurs for all envelopes or only specific templates. This will help us further investigate.
Please let us know the results after trying the steps above so we can assist you further.
If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
- Community Moderator
- Answer
Hello
Thank you for reaching out to us in Docusign Community! I understand that one of your users is unable to select a signature type because the dropdown list appears blank when sending an envelope.
This issue may occur if the user’s account permissions or signing settings are not fully configured, or if the browser is caching outdated session data.
To help resolve this, please try the following steps:
1. Clear cache and cookies or open DocuSign in an incognito/private window, then try again.
2. Ensure the user has the correct sending permissions and that the Electronic and Digital Signature options are enabled for the account or template.
3. If your organization uses Identity Verification (IDV) or Advanced Signature types, verify that these options are configured under Settings > Signing and Sending > Signature Providers in the Admin Console.
4. If the issue persists, please have the user capture a screenshot of the blank dropdown and confirm whether it occurs for all envelopes or only specific templates. This will help us further investigate.
Please let us know the results after trying the steps above so we can assist you further.
If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
- Community Moderator
Hello
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
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