I have received a document from my company to sign, and at the beginning it requires me to identify myself with a ID card.
My ID card has my maiden name on the front and my current last name after marriage is mentioned on the back of the document(which is the name that the company has used for my document), but during the verification, the website tells me that the names don't match and i can't verify myself. How can I solve the issue? The rest of my documents have my maiden name as well.
Best answer by Melanie.Panguito
Hi
Welcome to the Docusign Community—great to have you here!
We understand that the system is unable to match your name and verify your identity, which is causing unwanted delays in your document process. We're here to provide guidance to help you move forward.
The verification requires that the name on your ID exactly match the name on the document. Since your ID shows your maiden name on the front and your current last name after marriage on the back, if you have another supported ID that matches the name on the document, please try using it. Otherwise, we recommend reaching out to the sender to ask if they can adjust the name matching variation levels or offer an alternative verification method. There should be an option to notify the sender directly from the error screen.
Here are helpful resources with more details:
We Couldn't Match Your Name Error
I hope you find this helpful. To help us improve the visibility of this solution, feel free to give it a like and mark it as "Best Answer" ✅. This will guide other community members to trusted answers.😊
Let us know if you have questions— we're here for you!
Regards,
Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"
Hi
Welcome to the Docusign Community—great to have you here!
We understand that the system is unable to match your name and verify your identity, which is causing unwanted delays in your document process. We're here to provide guidance to help you move forward.
The verification requires that the name on your ID exactly match the name on the document. Since your ID shows your maiden name on the front and your current last name after marriage on the back, if you have another supported ID that matches the name on the document, please try using it. Otherwise, we recommend reaching out to the sender to ask if they can adjust the name matching variation levels or offer an alternative verification method. There should be an option to notify the sender directly from the error screen.
Here are helpful resources with more details:
We Couldn't Match Your Name Error
I hope you find this helpful. To help us improve the visibility of this solution, feel free to give it a like and mark it as "Best Answer" ✅. This will guide other community members to trusted answers.😊
Let us know if you have questions— we're here for you!
Regards,
Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"
Hi again
Thank you for choosing our suggested solution as Best Answer. Your decision will surely help other members with similar questions. If anything else comes up, don’t hesitate to reach out here in the Community—here if you need us!
Sincerely,
Melanie | Docusign Community Moderator
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