Can't reach support! Help! Need phone number or email that works. I have a completed document I can't access and have no idea who Robert Connor on 9/8/2025 is.

Hi ​@Carey,

Welcome to the Docusign Community—great to have you here!

It's completely understandable to feel concerned when you have a completed document you don't recognize, especially if you can't access the envelope or identify the sender. Your worry is valid—I would feel the same way.

You can try locating the completed document and its Certificate of Completion through your email or within your Docusign account. This certificate provides details such as when, how, and the IP address used, and would help verify the document's authenticity.

To report any suspicious activity, you may follow the steps outlined on our Trust site:🔗 Report Phishing or Fraud

You can also check out our whitepaper for more background: Combating Phishing: A Proactive Approach

If you suspect unauthorized use of your account, please reset your password immediately and activate two-step verification if it's not yet set up. This will help secure your account and provide you with peace of mind. Additionally, here's how to get direct support from Docusign:

📍Open a case in the Docusign Support Center

📍How do I contact Docusign Customer Support?

📍Important Changes to Docusign Support

I hope you find this helpful. If yes, we would greatly appreciate it if you could give it a like👍and mark it as "Best Answer" ✅, to help other community members find trusted answers and follow similar steps.😊

Let us know if you have questions— we're here for you!

Sincerely,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"

Hello ​@Carey,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best Regards,

Jenny | Docusign Community Moderator