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How can I disable multiple concurrent sessions (logins) for users in DocuSign?

  • November 5, 2025
  • 1 reply
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Hi everyone,

I’m trying to find a way to prevent users from having multiple active sessions in DocuSign — for example, being logged in simultaneously from multiple browsers or devices.

I’m looking for something like:

  • A setting to allow only one active session per user, or

  • A way to automatically terminate previous sessions when a new login occurs.

I’ve already checked the Organization Security and Session settings in the Admin Console, but I couldn’t find an option specifically for this.

So my question is, Is there a way (via the Admin Console or API) to enforce single-session login for users?

Thanks in advance!

Chris

Best answer by JohnSantos

@chrisro 

If you have SSO enabled on for your account, you can apply concurrent-session limits or “sign out existing session on new login” at the IdP. DocuSign supports enterprise SSO; once enabled, session behavior can be governed upstream by your IdP’s policies.

You could also, reduce DocuSign web session timeouts so unattended sessions die quickly. This doesn’t block simultaneous logins, but it lowers exposure.

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JohnSantos
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  • November 5, 2025

@chrisro 

If you have SSO enabled on for your account, you can apply concurrent-session limits or “sign out existing session on new login” at the IdP. DocuSign supports enterprise SSO; once enabled, session behavior can be governed upstream by your IdP’s policies.

You could also, reduce DocuSign web session timeouts so unattended sessions die quickly. This doesn’t block simultaneous logins, but it lowers exposure.