Original IDV v IDVerse

Forum|Forum|10 months ago
October 20, 2025
3 replies
122 views

If we currently subscribe to IDV and have this feature enabled on some of our accounts, will this automatically transfer to the new offering by IDVerse?

IDV Premier

Best answer by Matteo.Kotch

Hi @ASME4000 - it depends if your account(s) are based in New Zealand or Australia.

The transition to IDVerse® will only happen for customers with the correct permissions (i.e. have ID Verification or ID Verification Premier enabled on their account) and are based in these countries.

Accounts in all other countries will continue leveraging Onfido.

Hope this helps provide more context.

M

marco.tanglao

Docusign Employee

Hello @ASME4000 ,

Thank you for reaching out here in Docusign Community.

It would depend on how the new account is going to be created.

Clone an Existing Account allows you to have the same features on the account while Creating a New Account allows you to select features that needs to be enabled on the account.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco | Docusign Community Moderator

M

marco.tanglao

Docusign Employee

Hello @ASME4000

Thank you for reaching out here in Docusign Community.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco | Docusign Community Moderator

Matteo.KotchAnswer

Docusign Alumni

Hi @ASME4000 - it depends if your account(s) are based in New Zealand or Australia.

The transition to IDVerse® will only happen for customers with the correct permissions (i.e. have ID Verification or ID Verification Premier enabled on their account) and are based in these countries.

Accounts in all other countries will continue leveraging Onfido.

Hope this helps provide more context.

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