ESignature Standard - Envelope Allowance Exceeded even though License usage is within Limit

I would like to ask for some guidance or assistance on the below.

We bought E-signature Standard Licenses for 90 users. The usage shows we are within limit. But users are getting this Envelope Allowance exceeded error.

I know the envelopes are shared across our plan so we should not be receiving this error.

We have already opened a case to DocuSign support but it’s more than 20 days and we still don’t get any resolution.

Any help would be appreciated.

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@asison

Docusign Support should never wait 20 days to respond. If you send me a private message with the case number, I will have a look and check in with the assigned colleague to ensure you get a reply.

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