Hello ​@hroussel,

Thank you for reaching out to the Docusign Community, where amazing Community members and Moderators are always ready to share knowledge with you.

We're sorry about the error message you received while attempting to sign your documents. We understand how frustrating it can be when things do not work as expected, and we're here to help.

We have a few questions:

• What troubleshooting steps have you taken so far? Have you tried clearing your browser's cache, using another browser, incognito mode, or on another device?  How do I clear the cache and cookies in my browser?
• Can you please provide us with a detailed step-by-step description of how you're signing the document? Are you signing directly from your Docusign account, from the "Review document" email notifications, or through an integration? Have you tried signing in using the alternative method of signing in via security code?  Use a Security Code to access Docusign documents

We look forward to your update. Thank you!

Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others, too!

Hello,
I refreshed the cache, I rebooted my computer and the issue persists.

I finally got access to the signature with Chrome browser, my usual browser (Opera) even if it is Chromium based, does not access the signature page.

I also tried to check security settings but no luck, it is still not working. I have to use a different browser to sign documents...

Hi ​@hroussel,

Thank you for the update. So it works using Chrome browser, but not with your Opera browser. Does the envelope require authentication? Can you send me a private message with the envelope id?  Locate a Docusign envelope ID

Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others, too!

Hi there ​@hroussel,

How are you? I'm checking in to see if you still need assistance. The following articles maybe helpful:

Basic troubleshooting steps for common Docusign issues

Troubleshoot common signing issues

Let us know if you have questions or need further assistance. We're here for you!

Sincerely,

Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others, too!