+1Starting yesterday, I cannot access the signature page, when I click on the sign button, I get a browser error: ERR_CONNECTION_RESET
I see nothing in the status page but it looks like the web site is down: https://www.isitdownrightnow.com/eu.docusign.net.html
Any idea when it should get back online?
Should I find another way to sign my documents?
Best answer by Melanie.Panguito
Hello
Thank you for reaching out to the Docusign Community, where amazing Community members and Moderators are always ready to share knowledge with you.
We're sorry about the error message you received while attempting to sign your documents. We understand how frustrating it can be when things do not work as expected, and we're here to help.
We have a few questions:
We look forward to your update. Thank you!
Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others, too!
Hello
Thank you for reaching out to the Docusign Community, where amazing Community members and Moderators are always ready to share knowledge with you.
We're sorry about the error message you received while attempting to sign your documents. We understand how frustrating it can be when things do not work as expected, and we're here to help.
We have a few questions:
We look forward to your update. Thank you!
Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others, too!
+1Hello,
I refreshed the cache, I rebooted my computer and the issue persists.
I finally got access to the signature with Chrome browser, my usual browser (Opera) even if it is Chromium based, does not access the signature page.
I also tried to check security settings but no luck, it is still not working. I have to use a different browser to sign documents...
Hi
Thank you for the update. So it works using Chrome browser, but not with your Opera browser. Does the envelope require authentication? Can you send me a private message with the envelope id? 👉 Locate a Docusign envelope ID
Melanie | Docusign Community Moderator
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Hi there
How are you? I'm checking in to see if you still need assistance. The following articles maybe helpful:
Basic troubleshooting steps for common Docusign issues
Troubleshoot common signing issues
Let us know if you have questions or need further assistance. We're here for you!
Sincerely,
Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others, too!
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