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Docusign 2024 Release 3 Is Live! Discover the New Capabilities

22 days ago

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eSignature

eSignature

Have Docusign eSignature questions? Find answers here!

5,192 Topics
15,998 Replies

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5192 Topics

daf1973Newcomer

5 signers - 1 is out of the country

202

8 months ago

HannahPNewcomer

asked in eSignature

Downgrading Account - Will I still have access to documents?

I currently have a Business Pro account and am planning on downgrading to the free account before my membership renews. However, I have a lot of documents that I’ve sent and I’m wondering if I’ll lose access to them when I downgrade? Or will I still have access to those? Thanks!

422

8 months ago

marvinandgloriasmithNewcomer

asked in eSignature

No Attachment Field

Hi, why is the attachment field not appearing in my standard field in DocuSign?

2013

8 months ago

Rohit JalwayaNewcomer

asked in eSignature

After receiving the signed document not able to view. receiving the error - this link has been expired.

Not able to view/open documents, after documents signed by user. receiving error- which states- The link has been expired. The templates/envelope have expire date of more than 100 days.any idea why this issue has been occured.

2562

8 months ago

llimaNewcomer

asked in eSignature

Is it possible to download all the signatures together from a powerform?

Hi everyone. I'm using a Powerform as an attendance sheet and I can't close it to have all the signatures on the template. I've created a template for people to sign and I thought I could download the template with the signatures at the end, but I can only download a csv document.Is it possible to download just a document with the signatures or isn't it possible at all? I remember that it could be possible (at least trying to print it - but I can only print one envelope at a time) Thank you!

384

8 months ago

TessSalterNewcomer

asked in eSignature

Template-Matching / Multiple Document issue

Hi everyone,Our team has recently started trialling DocuSign. We have multiple teams to create templates for, as they have commonly used/sent documents. While one team has functioning templates (created by a 3rd party company), we’re having some issues with others. We’re trying to create a template with 2x documents. The 1st is a 2x page document, the 2nd is a 1x page document. When uploading the documents within the template into the “Send an Envelope” function, the template-matching only brings up the 1st document. You then have to manually apply the template again to the 2nd document. The auto-matching for the templates isn’t bringing up the 2nd document, even if it’s identical to the one in the template - even when lowering the matching sensitivity. This only applies correctly if the fields have all been set-up with a “Location” tag on that page, however this isn’t the case with our pre-established functioning team templates. We’re using the location tag method as a workaround, but

792

8 months ago

ChrisBearNewcomer

asked in eSignature

Help with account problem

I have the same email for 2 accounts. One is a personal account and the other a company account. Documentation says I should be able to swap between accounts, but I do not have this option.I am struggling to get any meaningful support on this. The bot is not helpful and no advisors are ever available to talk to. I can’t find an email address to send to either.Any suggestions for how to find a contact to try and get this resolved.

912

8 months ago

BarryINewcomer

asked in eSignature

recipient's already set signature needs to be changed

Hi, My recipient has already signed in Docusign before so when she gets the email and tries to sign, it shows the old signature. That signature is wrong, however, and she needs to change it. She doesn’t know how and i’m not sure if she has a Docusign account to go and change. I’m hoping she can change it in the email that Docusign sends her. Otherwise, i have to drive to her house to have the original document signed with the correct signature. How can she change it? Thank you!! Barry

452

8 months ago

Henry KortewegNewcomer

asked in eSignature

Change order of attached forms in a template

HI all,I have a docusign template with 4 attachmentsForm with docusign fields to agree on a proposal. Proposal (which is added during the signing process). T&C (fixed in the template) DPA (fixed in the template)I want to see the DPA and T&C at the end of the docusign template. But I only can set the T&C as supplement. I also want to set the DPA as a supplement. But the DPA also has signing fields.The proposal should be visible after the Form with Docusign fields.Does someone has a solution for this?

342

8 months ago

M87Newcomer

asked in eSignature

impossibile to find certificates

When i try to sign a document received by email i try to sign but it shows me the attached error.Can’t find your certificates

3152

8 months ago

boianovichNewcomer

asked in eSignature

Doccusign and Jotform - Envolopes

Last year when I was using DocuSign to verify signatures in Jotforms, I only used a couple envelopes.Now, each person is using an envelope.How do I setup Docusign to allow 100, or max number, of signature verification before using an envelope.I do not know until they are used, who will be using them. Dave

464

8 months ago

KoelschANewcomer

asked in eSignature

Private data - Can you get Docusign into the signature process without seeing the document?

In my company only a limited number of personel has a Docu Sign account. These people send the documents to all coworkers who need to sign.Is it possible that they can send documents without actually seeing the document (because it contains private data of a colleague)? e.g. by giving the corresponding group leader the right to send the document

321

8 months ago

Théodore B.Newcomer

asked in eSignature

How to resend automated email to the people who have not completed envelopes ?

Hello, I would like to design my Docusign account in order to automaticaly resend every day uncompleted envelopes to the people who have not signed yet the envelopes.

Roe1759Newcomer

I received an email that an envelope has expired and is now voided. I have no idea what envelope is now voided. I searched by voided and by one of the recipients names nothing. I use templates and send over 400 a year so the subject line search isn’t helping. I received the email today and there are not voided envelopes with today’s date on them.

8702

8 months ago

HeatherWNewcomer

asked in eSignature

I can't resend an envelope that my team member sent

My team member created and sent the envelope and even though I am the administrator I can’t resend to the person we are waiting on. The option is not available to me in the drop down for actions on ones that she sent, and it is an option on ones I have sent.

1669

8 months ago

Marie1954Newcomer

asked in eSignature

Multiple accounts (seats) on my login

I have two accounts (seats) to choose from when I log into DocuSign. One is a personal DocuSign account and the other is my business account that is tied to my single signon account with the University. Since both appear, many times the users choose my personal account instead of the corporate account to send for my signature. I would like to cancel the personal one so it does not appear as a choice. How do I do that? I am willing to cancel the personal account if that is what is needed but I don’t see an option to do so. Need Help!

754

8 months ago

rfreehaferNewcomer

asked in eSignature

Is there an alignment ability?

Looking to center align text boxes, is this possible?

212

8 months ago

Mario B.New Voice

asked in eSignature

Authentication settings for recipients

Hello,The sender can specify that a recipient must authenticate for each envelope sent from this account.Where can the sender specify this? I can't find anything when I upload a document and specify the recipients.Thank you.

ytezNewcomer

Hi, I'm new here. So there's a checkbox option in my document and that the signer can only choose 1 from the options. Whenever I set the validation to "select at least" then 1, whenever I try to sign, I can tick all checkboxes. What should I do? Thank you.

7348

8 months ago

AshleySHAWNewcomer

asked in eSignature

In Person Signing Off-Line

is there a way you can create a templet to download and sign offline in person?

812

8 months ago

tammy.odumNewcomer

asked in eSignature

Access old docusign paperwork from when I worked at another company

I had docusign an a realtor with Century 21. I am now at Long & Foster. I have docusign here as well, but I need access to my old files from Century 21.How can I make that happen?

232

8 months ago

Edward.MarksNewcomer

asked in eSignature

Comments to a document

A signer to the document did not fill out a page before signing and the required details were put in a comment. The next signer stated that after he signed, he got a message that said “certifies that i reviewed and consider above comment to be the information/content requested by pg 6.” Once the document is fully executed do these comments become a part of the document forever and are viewable and printable after you download the document? If not, then I will need to start over with a new envelope.

522

8 months ago

LydiaNewcomer

asked in eSignature

Receiving Docusign envelop separately from the Registered Docusign Account

Hi all, After my company joining the corporate plan of Docusign, I believe all Docusign envelop sent to each corporate email address of my team members should be received by and appeared under their own Docusign account registered with their corporate email address. However, some of my team members received Docusign envelop separated from the registered Docusign account even the envelop is sent to their registered corporate email address. Is there any reason for the above issue and is there a way to resolve this issue going forward? Thank you! Best regards,Lydia

NinaNewcomer

Our governement need to chech the validity of the signature via underlying certificates, one would have to click on the signature in the pdf. A new dialogue box should then open.Is this possible via docusign?If so, how should I do it?

656

8 months ago

DCDCDCNewcomer

asked in eSignature

No access to billing account

The employee who used to take care of DocuSign bills is no longer with the company and we do not have access to her DocuSign account to check our billing information and update payment methods. Is there anyway I can take over the billing matters?

605

8 months ago

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