eSignature

I am an admin, so can transfer envelopes. I did this for a user and she cannot find them. So I tested by transferring an envelope from a user to me, and I cannot find it either. Anyone have an idea on this? I have verified filters so that it isn’t it. 

Hello, Is it possible to disable “Manage Shared Access” button for all or specific users? If not, then is it possible to enable notifications with Shared Access? For example, as an admin if I give user A Shared Access to user B’s envelopes, I want that both users should receive notifications of this change. Thanks!

Hello. All of a sudden when I try to download completed signed documents out of docusign- I am unable to download and save them to my desktop as it says “needs permission to download”. Please help! How do I fix this!

We went live recently with DocuSign using a template.  It’s in pilot currently and we found that the clients are able to reply to the email they are getting with the link to fill the form out.  This is not supposed to happen, we have their emails hidden for a reason.  We cannot have the clients emailing these people directly.  We just want them to the fill the form out and not be able to do anything else. Did I miss a checkmark or something?  Please advise.  Thank you!

I’m having an issue creating a template. When I try to edit a template, I don’t see the fields in the editor.  When I add a field, the right-hand panel is empty. When I preview the template, I see the fields I’ve added.Editor:(Fields not visible)Preview:(Preview shows the fields I’ve dragged and dropped) Is there a bug in the UI or am I doing thing incorrectly?

I have a house sale contract that has some initials at the bottom of each page. Due to then length of the initials , the initial is being cutoff by the right side of the page. The initial is only half showing because of this. Could someone tell me if this still a legal initial or void since it’s been cutoff. Or is it still valid because it’s a Docusign entered initial.  thankyou

Hello Support TeamCould you please to tell me how is the configuration of xxx@xxxx.com account?, it questions is because he can’t to submit documents in his accout and to send to another person who is signer. Kindly, Dina Martinez 

How do you Reject a document in multi document envelope?

I have a NDA going out to several people.  One of them is reporting that DocuSign is making him create an account in order to sign the NDA. Is there a setting or work-around that could avoid this?

We must distribute a policy document to our board of directors for review and signature each year.  Every board member needs to sign.  Is there a way to send a document in one envelope to multiple individuals without having multiple signatures on that document?  I.e., the end result desired is to have a set of individually signed policy statements.

Members are telling us that the data fields are not matching up on the mobile app. 

Before the “New” design, you could pre-tick check boxes and now you can’t.  Can you please re-enable that feature?  Anyone else having problems with the new system?

I am trying to share envelopes, as the admin, from a closed user to their backup. It does not work when I hit “accept” give me the old null sign. 

I have Upgraded my plan on May 2024 since Representative have advised me that I need more signature. He then upgraded me to Envelope subscription instead of seat subscription. I paid on May 2024 and Now DocuSign is saying that my plan was never change even though I have a contract signed. Now they are trying to bill me my annual subscription again  for the old plan that was supposed to be replaced on May 2024. Billing department CANNOT figure out what happen and I’ve been waiting for a call, I can’t even change my Auto pay and they said I need to have it!  I already paid on May 2024 and now they are billing me again for Aug. what do I do from here ?   

I want to change the email message I created before send the document for signature.  Is there a way?

I  had created folders to organize my completed documents - they have disappeared. They were located on the left margin of my screen? 

In DocuSign eSignature is there a way to have two text fields and validate that the value in the two text fields does NOT match? We are trying to have the signer enter option one and option two and they cannot be the same option. 

I created a template and trying to upload so I can load the fields for the document and send.  However, docusign keeps recycling says there isn't a document to send.  Meaning the document the program say was successfully loaded isn’t loaded.  

Hi all,I have a helpdesk email set up for all sent envelopes so the consultants are not responded back to on their direct email. I have just noticed that when a consultant corrects an envelope, the history does not say who it was that corrected it. Instead it says the user who corrected the envelope was the helpdesk.Is there a way to fix this to show in the history the specific consultant who corrected the envelope, rather than assuming it is the user who first sent the envelope?The issue this may cause is if a user may go into an envelope that someone else sent, then corrects something they shouldn’t have, and we have no way to trace this correction back to that person.Thank you,David

Hey there,I’m running a demo environment before we start with the productive environment.As a start we booked the standard plan and we were wondering, if we can switch the demo environment to standard as well, so we only have the admin options (according to our plan) available.At the moment it looks like our demo environment is running on a professional plan.Can anyone help me out? Thanks a lot

Why is Docusign telling me that the ‘Recipient limit of the envelope has been exceeded’ when I have added only 7 signees? I’m on a free trial, but I can’t read from any of the Plans that the number of recipients would be a factor so I wouldn’t like to buy a plan until I know that I’ll be able to add the 7 signees with the paid plan for if that’s the issue.

I have been using DocuSign for 3 years and I lost all the documents. How can I retrieve all the completed documents ?

Can a hyperlink be in my templates email message? Any tips on how to do this will be much appreciated.

I couldn’t help notice that currently there is no option to specify the time of day envelope reminders are sent to recipients. Is there any way to change and specify the exact time reminders are sent?Currently, reminders are sent near midnight/1am local time, depending on time zone and whether it is daylight savings time or not.It would be an extremely helpful feature to specify the time of day reminders are sent, to help sales teams control the time reminders are sent to prospects for signature to maximize their chance of success. 

Hello,is there a possibility to create a STAMP in Docusign without upolad the image? I found these work instruction but it seems that there is the only way to using a stamp in Docusign: upload the imagethank you