Hello @Arudow ,

Thank you for reaching out here in the Docusign Community, Welcome to the Docusign Community and thank you for posting your concerns!

I am sorry to hear that you are having a hard time when sending an envelope. I understand you get an error informing that the template is locked.

Are you using a template? And if so, is the template yours?

This error is due an active template session in the back-end that needs to time out for the error to disappear. This happen if you are on the template and quit the template without saving, this will make the template active but no longer accessible. If you try to edit the template again , it will display this error message as you are trying to generate a new template session on when that is already active. The session usually takes about 12h00 to time out.

I hope that makes sense, for more information on templates, please view: About templates

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Arudow ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

What template guys? You just pasted that from Docusign help page and it seems to have nothing to do with the actual cause. Just uploaded a bunch of PDFs to envelope and it gives me this error. Only happens when it’s a lot of files. Seems like a thing times out in the background trying to send them. Try breaking up your envelope into smaller ones maybe. Worked for me.