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9 days ago

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eSignature

Have Docusign eSignature questions? Find answers here!

5,165 Topics
15,865 Replies

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5165 Topics

buzzy409Newcomer

looking for contract from titan solar

202

27 days ago

EventVenueNewcomer

asked in eSignature

5 Sends in 30 days but starting over for the month WHEN?

Where in my account can I find out when the next date occurs that I can send an envelope? I am on the most basic of sending 5 envelopes a month. But not the beginning of the month. Where do I find out what my window of time or billing date is? I pay annually so don’t see a monthly notification or I’d deduct the date.Thanks for ANY help. I was embarrassed with a customer this morning when I couldn’t tell them WHEN they’d be receiving their contract.

102

27 days ago

Ann MichanicouNewcomer

asked in eSignature

Checkbox that auto selects the rest

I have a document with a lot of checkboxes. Is it possible to have a checkbox or button at the top that the person can select that will allow them to check all the boxes at once? They would prefer not to have the boxes preselected but want to be able to check them all at once. Not sure if there is a way to do this.

132

27 days ago

PKBNewcomer

asked in eSignature

Signing order only for a few recipients

I am sending a purchase agreement. I need to obtain signatures from the 2 sellers before the agreement is routed to several buyers. I don’t need the buyers to sign in any particular order. Can I label the sellers both with a “1” and then label all other signers as “2”?

133

27 days ago

DawnC0630Newcomer

asked in eSignature

Correcting multiple envelopes

Is there a way to select multiple envelopes to be corrected? I can only correct one at a tme and need to correct many more. Thanks.

152

27 days ago

FendriNewcomer

asked in eSignature

How long the data still exist in DocuSign

Hi DocuSign Community,Need your advice. I have a customer who subscribe corporate plan before and didn’t renewal this year around June and now they can’t open the account.In the mean time, they realize that they haven’t completed download and they want to access the account again to see the history.My question, How long DocuSign keep the document and is that possible for them to renew the old account so that they can access all history? THank you.

154

27 days ago

JaneylaneyNewcomer

asked in eSignature

Expiring soon not showing

Hi, on my tab it is stating I have 2 envelopes expiring soon. However when I click on these the box is empty?

28 days ago

SayedNew Voice

asked in eSignature

Need help

We send lots of grants for signature and sometimes one grant can go to 32 boroughs / 32 people who need to signdo you have any ideas of an easier way to send multiple documents (different documents) to different people for signature without having to upload them one by one on docusign?

28 days ago

Nicole SNewcomer

asked in eSignature

Downloading Original Copy in Word

Does Docusign have a feature to download an original copy of a contract into a word version?

202

28 days ago

Mounika GangalaNew Voice

asked in eSignature

Account Admin Access

Hi, I have an Org admin privilege and I’m trying to add myself as an account admin for couple of accounts underneath the Org, but I couldn’t find the DS admin option in eSignature.is it because only an account admin with ‘DS admin’ privilege can grant me access? Thanks,Mounika

244

28 days ago

Laurent GHESQUIERESNewcomer

asked in eSignature

REQUEST INVOICE

please provide me with the invoice subject to payment made as of today for an amount of 108 EUR duly debited on my visa credit card.Best regards,Laurent Ghesquières

10214

28 days ago

gabrielle.thauvetteNewcomer

asked in eSignature

Enabling Password Rules and Expiry

I'd like to enable Password Rules and Expiry. I was wondering what will hapen for existing users? Will they receive an e-mail to change their passwords immediately? Should they changed their password before I enable the new security requirement?

212

28 days ago

Natalia ZayasNewcomer

asked in eSignature

Unable to access account due to not receiving Verification Code

Hello!I have been unable to receive the verification code to access my account. This has never happened in the past. and I already checked my Junk/ Spam email. Please can someone help.Thank you, Natalia

552

28 days ago

NYDebtAwayNewcomer

asked in eSignature

Adding the Day of the month to a docusign but NOT the entire date.

Some of our letters need only the day of the month and not the entire date. When I try to access the settings, it does not allow me to modify.For Example it will say On this day _____, of March 2024. But Docusign wont allow me to change the settings.

2964

28 days ago

Christos MouskosNewcomer

asked in eSignature

Can you transfer Envelopes across Sites?

Hello,Is there a way to transfer envelopes between Accounts in different Sites?e.g. from an Account in NA1 to an Account in NA2Thanks in advance!

353

28 days ago

yayalaNewcomer

asked in eSignature

Approval of form-417368 for Rodney Nadal

Approval of FORM-417368 for credit on manager training - R Nadal

102

29 days ago

Matthias BlazejakNewcomer

asked in eSignature

New user can-'t see templates

We have around 115 users, which all get templates by group ‘everyone’. Our newest user can’t see any templates. Her account was created as always. We re-created the account already. Has anyone seen this behaviour before? I checked all permissions. Any ideas welcome! Thanks in advance.

254

29 days ago

TrujusticeNewcomer

asked in eSignature

mobile authentication

Hello, should a signature drawn by mobile phone have authentication seal around the name. Has anyone ever run into that situation where no authentication no time stamp / signed by seal was around the signature?

JuanitaLGNewcomer

Hello everyone,I'm having some doubts regarding the use of custom fields and bulk send. I have a user who wants to use bulk send, but in the CSV, they want to add specific data like contract number and company. When editing the template to upload those details, I can't find the field that extracts that data. Do you know how I can pull that information?Thanks,Juana Lopez

224

29 days ago

romankiryakovNewcomer

asked in eSignature

Sending Bulk Envelopes With Unique Documents to Sign

Scenario: We have to send specialized offer letters to ~200 new hires. This will be a standard template with customized fields for each hire (e.g. Name, address, etc.). We were thinking of using mail merge in office along with the data in excel to create all of the letters.Question: Can we do this directly in Docusign and create the unique envelops to be signed by each new hire. Alternatively, is there a way to bulk create envelopes and with the proper attached document for each person to save time.Goal: looking to save time by not having to manually create ~200 docusign envelops via template and fill in the fields / upload docs one by one Apologies if this has been answered before.Best,Roman

596

29 days ago

Mike BeveridgeObserver

asked in eSignature

Shared access for Reactivated user?

Hi Community….hope you’re having a decent week. QQ - I’ve noticed that if had a user (lets call them User 1)….and they had shared access to user 2...if I close then reactivate User 1 - that user still has shared access to user 2?!….seems like a bug as I would have thought when you Close a user - any / all shared access is revoked by design, and would have to be set up again (post reactivation) ? Any help much appreciated. Thanks, Mike

132

29 days ago

volunteerqueenNewcomer

asked in eSignature

This Document is now complete

I created a powerform to distribute to volunteers via a link so that I dont have to email each individual the same form. However, when I click on the link from a personal email to test the form, it says “this document is now complete” without having any of the fillable fields filled in and submitted. How can I fix this?

mtourkNewcomer

During signing a document, the I do not receive the SMS from the system, even-though I am sure mobile number is correct, I receive regular SMS messages from other systems on the same number, can the authentication be through e-mail instead of SMS? how to overcome this issue since I have a deadline need to sign before it

6594

29 days ago

NoorNewcomer

asked in eSignature

Subject: Urgent Assistance Needed: Retrieval of Removed Documents

Subject: Urgent Assistance Needed: Retrieval of Removed DocumentsTo Whom It May Concern,I urgently need assistance regarding items that have been removed from DocuSign. These are important contracts, and I need to know how I can retrieve them after their automatic removal.Thank you for your prompt attention to this matter.Best regards,

324

1 month ago

SaravanaPrasannaNewcomer

asked in eSignature

How to restrict/limit the file size of the attachment on a template

I am working on hosting a standard webform which requires the user to upload an attachment during the signing ceremony of the envelope.We are using power automate connectors at the back end to move these attachments to a downstream location. These connectors come with a limitation that it can only transfer files with a maximum size of 20MB. Is there any way we can limit the file size of the attachment in DocuSign level that the user can upload files up to only 20MB instead of the default 25MB limit from DocuSign. Or is there a way to validate the file size to 20MB at the template level.We prefer to have the restriction on the DocuSign level as customizing the connectors is a challenge as our organization is not flexible with it and also we’d mitigate the risk at the user input level.

362

1 month ago

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