Unable to read name and date fields once the document has been signed.

@Cheryl Martin

Can you provide a screenshot to see how it actually looks on the final document?

For comparison a screenshot with the actual tags would be helpful. Thank you!

@Michael.Rave I have added the screenshot of the signed document. 

That looks indeed strange, as if something else is covering part of the fields on the final document. It looks like the fields are there and there is no problem with spacing at all, but for whatever reason the majority of the fields is cut off only showing the bottom part.

Can you tell me with what software application you opened the final PDF?

Can you try opening it with a different application, e.g. Adobe Acrobat Reader or Foxit PDF?

I opened it with Adobe Acrobat, I don’t have Foxit. 

@Cheryl Martin 

That is strange and I have never seen this before, using Adobe Acrobat Reader since more than 7 years to open the Docusign documents after signature myself. Adobe Acrobat (not Reader) should not behave differently. Have you checked the document with a co-worker to see if this could be related to your machine?

I have, and they see the same thing. 

@Cheryl Martin 

The last thing I can think of is logging into Docusign eSignature and downloading the document another time. Do you see the same issue when you look at the envelope in Docusign eSignature directly or does is just show like this after the file was downloaded? 

@Cheryl Martin - When you created your template in DocuSign, did you upload a PDF document that included form fields?   It looks like you might have multiple tag on top of your Date signed and Name fields.

It looks the same when viewed in DocuSign, and no it is an Excel document that is turned to a PDF and then uploaded to DocuSign. There are no form fields on the form. 

@Cheryl Martin - Can you move your Date signed and Name fields to a different location on the document to see if there is anything else around those fields.