Put in the wrong email on my docusign plan purchase. How do I change it?

Forum|Forum|10 months ago
October 23, 2025
2 replies
68 views

Hi,

I was in a rush and used autofill for my docusign plan subscription. Now I have already been charged for a plan that I can not access. Is there a way to quickly fix this?

M

Melanie.Panguito

Docusign Employee

Hi @Hahmed,

We understand the current issue you are facing with account access due to an incorrect email address. We're sorry for the hassle, and we understand the importance of resolving this matter. To further assist and protect your privacy in this public forum, may you please send me a private message with the following information:

Name:

Account Number:

Wrong Email address linked to the account:

Looking forward to your update. Here if you need us!

Sincerely,

Melanie | Docusign Community Moderator

M

marco.tanglao

Docusign Employee

Hello @Hahmed

I hope you are doing well.

Just checking to see if you are able to provide the information that we previously requested?

If so, please do so in a reply to this question so that I can further assist you with your issue.

Best regards,
Marco | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.