Wrong sign date

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I signed a document this night at 0:40 from Paris, France, date of signature has been marked as yesterday instead of today.

eSignature

Michael.RaveAnswer

Docusign Employee

@Jetmix

It sounds like the Docusign account that the document you signed was sent from is configured for a different time zone or your personal account may be configured differently.

You can check the Certificate of Completion (CoC) for the transaction to see the timezone for the account and time of your signature. Maybe you need to do the math here, but it will clearly state 0:40 Paris time and should be alright.

If you are the Docusign Administrator for the sending account, you can update this under Sending Settings.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Michael.Rave

Answer

Docusign Employee

@Jetmix

It sounds like the Docusign account that the document you signed was sent from is configured for a different time zone or your personal account may be configured differently.

You can check the Certificate of Completion (CoC) for the transaction to see the timezone for the account and time of your signature. Maybe you need to do the math here, but it will clearly state 0:40 Paris time and should be alright.

If you are the Docusign Administrator for the sending account, you can update this under Sending Settings.

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

M

marco.tanglao

Docusign Employee

Hello @Jetmix ,

Thank you for reaching out here in Docusign Community.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco | Docusign Community Moderator

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