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Docusign Discover 2024: Explore What's Next in Agreement Technology

1 month ago

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eSignature

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5,045 Topics
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5045 Topics

DCSisFailingObserver

asked in eSignature

No document gets displayed

Docusign has not been functioning correctly for 3 days.I can log in, create an envelop, upload the document, and then the application stops, a blank page is displayed and nothing move. I have not been able to sign anything for 3 days.I have tried egde and chrome, PDFs and DOCs…Is there a solution to this? Of course SUPPORT is useless...so here I am...last attempt

212

14 days ago

KatiebethNewcomer

asked in eSignature

Can I change the email subject line AFTER the Docusign email has been sent?

For purposes of office organization, can we change the subject line after a Docusign email has been sent to the client? In our own inbox?

182

14 days ago

ElisaReinaudoNewcomer

asked in eSignature

Chaining co-dependent documents for signature with a single sendout

Hello.Premise I am new to DocuSign and have a time-constrained task to perform, so apologies in advance for my ignorance on the topic and for raising the question directly to the community (I promise I’ll read the documentation in the meantime).I need to send 3 documents to some customers and was wondering:if I could chain the documents so that I would not have to send 3 separate links if I could create a dependency amongst them (so, if a customer signs document 1 they can see document 2; if they sign document 2 they can see document 3).If the above is doable, would you mind sharing how?Thanks

172

14 days ago

NicolasNewcomer

asked in eSignature

Add a signee on the way

Please note that we have an enquiry related to the signing order and I don’t know how I can request support on it. Can you please assist me? The enquiry relates to the case as this is descripted below: A user inputs a document for signature with 5 signees in sequence. On the way the 4th signee would like to add a new user as 5 (number 5 user will be 6). Kindly advise if this is possible and if yes please guide me how I can do it.

14 days ago

DRWNewcomer

asked in eSignature

NOTICE: CHANGES TO INVOICE TAXATION

Hi DocuSign, I received an email from DocuSign Tax Department <taxid@docusign.com>advising me to update ABN information. I found it weird as I am pretty sure that I have already provided an ABN when I Sign up with DocuSign. Please see attached the details of their email and DocuSign IT Team, please do something about this scam. They are using your name and it’s very deceptive, they need to stop. If it turns out that this is legit, please let me know so I can make necessary update to the account.

462

14 days ago

terrydhf2024Newcomer

asked in eSignature

Invoices email to me automatically

Hi there, I can’t find a way to get docusign to send our billing invoices to us monthly by default/automatically? Without me logging in and downloading. How do I do this?

172

14 days ago

MThornicroftNewcomer

asked in eSignature

Bulk Send - Line break / carriage return in CSV

Hi All,Is it possible at all to have a line break, e.g. \r\n within the CSV for particular text fields?An example would be a custom field for addresses, so rather than have:1 The Close, Best City, BC01 0BCInstead it’s:1 The CloseBest CityBC01 0BCI’ve tried a few variations (\r\n, \r, \n, \\n, \\r) but each time the backslash just escapes the next character and returns whitespace rather than a line break. I’ve also tried double quotes around the text with an actual new line but the import process then thinks this is a new row.Thanks,Matt

322

14 days ago

dsmith1Newcomer

asked in eSignature

How to Send from Generic ID

I need to send the same form to thousands of people. In test, the form sends for with my email id as the sender. How can I change the final version so that it replaces my email with a generic company id?

142

14 days ago

Jeff337Newcomer

asked in eSignature

Sending updated document back to original sender

Is there a way the sender can see what I added to a document if I don’t press “Finish”? Even if I press “finish later”, sender can’t see it.Filled in information for the Sender, “Mount Sinai representative”,however it requires me to get the Mt Sinai Representative signature before accepting “Finish” but she cant see my changes.If I choose option “decline to sign”, or assign to someone else it says the document ill be voidedPer her request, I sent a pdf generated documentover email to her.

132

14 days ago

SueENewcomer

asked in eSignature

AutoFill Contact List

Hi, I’ve tried to search for an answer but can’t find anything which relates to what I need. I would like to be able to disable autofill of recipients (from both the personal contact list and the user list). Is this possible ? I know how to edit my contact list but I’ve had a couple of users sending documents to incorrect people as it has pre-populated a previous email address and they haven’t noticed. Any ideas anyone?

RefundNewcomer

My subscription was only for a month, but you renewed it automatically without my consent. Therefore I'd like to refund it.

132

14 days ago

Rick GranquistNewcomer

asked in eSignature

Bulk sending a shared template

Hello - can a template I created and shared with another user, be sent by that user using the bulk send option? Looking over her shoulder, I don’t see the bulk send as on option for her. Does she just need administrator permission to do this? Thanks!

14 days ago

Pallavi H PNewcomer

asked in eSignature

witness signing option affecting envelope count?

If we activate witness signing option, does it impact the consumption of DocuSign envelopes. The document signed by one person, then one envelope is used. Now that we have a witness and a person signing does this consume 2 envelopes ?

112

14 days ago

CoolMustacheGuyNewcomer

asked in eSignature

Default Text Font and Size

Is there a way to set the default text to a specific font and size? The default settings - Lucida Console, size 9 - are awful.

2484

15 days ago

Community UserLegacy User

asked in eSignature

Once a DocuSign envelope is completed, can I password protect the signed document? I need to password protect sensitive documents before emailing them to others.

I can't figure out how to password protect a completed DocuSign PDF whilst keeping the 'signed and all signatures are valid' section intact to prove it is an officially completed Docusigned document. Can this be done?

8412

15 days ago

xiyan.liNewcomer

asked in eSignature

How to edit fields in the "Add recipients".

I want to add a field in the “Add recipients” part.How to edit “Add recipients”?For example,I want to add “role” field,It is a list item.it have “admin” add “customer” options.As shown in the figure:Add role field under the Email

501

15 days ago

eisme72New Voice

asked in eSignature

App request error when logging in

When I try to log in I keep getting “App Request Error”

49022

15 days ago

SRCNewcomer

asked in eSignature

App Request Error - logging in

411

15 days ago

ZachLNewcomer

asked in eSignature

What account or permission profile settings control the availability of Recipient Privileges and Document Visibility settings?

Currently with the account I’m in has missing Recipient PrivilegesSpecifically, “Recipients must be signers to view signed documents”. There is also no Document Visibility setting either. Are there other account settings that dictate the availability of these settings? If so what are they?The objective is to control document visibility to specific peopleThe page I am trying to work off of is belowhttps://support.docusign.com/s/document-item?language=en_US&bundleId=gbo1643332197980&topicId=tmi1578456411160.html&_LANG=enus Thanks for your time

231

15 days ago

mourjyaNewcomer

asked in eSignature

Merge document and template

i am trying to merge a custom template and a base64 encoded pdf into one and send for signing. my current request body looks like tghis { "emailSubject": "Please sign this document", "compositeTemplates": [ { "compositeTemplateId": "1", "serverTemplates": [ { "sequence": "1", "templateId": "" } ], "inlineTemplates": [ { "sequence": "2", "recipients": { "signers": [ { "email": "", "name": "M", "recipientId": "1", "routingOrder": "1", "roleName": "Signer", "tabs": { "textTabs": [ { "tabLabel": "Agent1", "value": "kaala1" }, { "tabLabel": "agent2", "value": "kaala2" }, { "tabLabel":

15 days ago

kittenstarrNewcomer

asked in eSignature

I can't contact support

Hello,I am trying to contact support, but whenever I click on the ling it logs me out and I can’t log back into the support section. Anyone knows what’s wrong?

193

15 days ago

JohnKMoreheadNewcomer

asked in eSignature

Can't Find a Document I signed

Recently, I rented an Airbnb. The Lessor sent me a contract via Docusign. I know I signed and returned the document but now I cannot locate it. I subsequently opened a Docusign account attempting to locate the document but have been unsuccessful. I checked with the Lessor and he said that he never sent such a contract. I checked with Airbnb and they said that they never sent a document.Can you please help me locate the document? Thank you!

274

15 days ago

akendall1966Newcomer

asked in eSignature

Replacement for expired link...

I am trying to access a document I signed May 3 this year 2024. I have the original email inviting me to sign. I click this link and get the expired link page. I have made multiple requests for a new link, but nothing arrives. I have checked spam. I didn’t have an account at the time of signing but have created one in case I could access the document that way but there is nothing available. I also tried the access document link on the docusign.com homepage with the security code in the email but end up in the same expired link no new link provided by the request loop.Been at least three hours since first requesting a new link.Is this normal?AK

182

15 days ago

vmf14Newcomer

asked in eSignature

Signature in 1 correct and another incorrect place

how do i remove signature put in wrong place in my document?And if I have to send a new envelope, do I have to delete the original envelope and have everyone sign again on the new envelope?

142

15 days ago

HigginsNewcomer

asked in eSignature

Changing the certificate information

A customer wants us to change so minformation regarding who sent the sign document in the PDF signature panel.Today it looks like this:and we need to have it look like this:The pictures is only for you to understand the issue we have.Are there any quick solutions to this?

102

15 days ago

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