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eSignature

Have Docusign eSignature questions? Find answers here!

  • 5,709 Topics
  • 17,908 Replies
5711 Topics
K
Newcomer
KatieggNewcomer
asked in eSignature
How to reorder pages in a template

How can I reorder pages in a template? I found this Reorder Documents but it did not work. I have placed a ticket. Thank you.

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M
Community Moderator
M
Newcomer
mr_stanislav123Newcomer
asked in eSignature
The data is blurred after loading the document.

I use PDF files and fill them out before uploading them to DocuSign for sending. I set where the signatures should be, send the document, then open it from the email—but the information I entered is erased. I tried sending another envelope. I entered the text in the right places in DocuSign app, placed the signatures, and sent it. However, when I opened the document from the email, the information I typed through DocuSign was erased again. I do not have the option to open a New Case. I have one free envelope left, but after multiple attempts, DocuSign continues to erase the information in my document. How can I contact support regarding this issue? Additionally, how can I request a refund for documents that were damaged due to DocuSign?

462
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Community Moderator
K
Newcomer
Kbnax2025Newcomer
asked in eSignature
PowerForm – Preventing Completion Message for Interim Signers

Hi, I've created my first PowerForm, which requires three signers to complete. However, after each signer submits their part, a completion message pops up. Since the first two signers won’t have the final document, I want to prevent any confusion. Is there a way to disable this message? I typically work with WebForms, so I’m unsure if this is a setting that can be adjusted. Any guidance would be appreciated!

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Community Moderator
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New Voice
FendriNew Voice
asked in eSignature
Access to DocuSign at the same time, but different location

Hi DocuSign Expert, Need your help for this condition below. If I and my colleague have same email to log in to DocuSign, could we do log in and use DocuSign and send envelopes together at the same time? Note: we are in the different region, example I am in Asia then my colleague in USA. Thank you.

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M
Community Moderator
A
Newcomer
akendall1966Newcomer
asked in eSignature
Replacement for expired link...

I am trying to access a document I signed May 3 this year 2024. I have the original email inviting me to sign. I click this link and get the expired link page. I have made multiple requests for a new link, but nothing arrives. I have checked spam. I didn’t have an account at the time of signing but have created one in case I could access the document that way but there is nothing available. I also tried the access document link on the docusign.com homepage with the security code in the email but end up in the same expired link no new link provided by the request loop. Been at least three hours since first requesting a new link. Is this normal? AK

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N
Newcomer
D
Newcomer
dbroyles11Newcomer
asked in eSignature
Enabling Comments

As an administrator, how do I enable comments to be used between signers on DocuSign envelopes?

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M
Community Moderator
F
Newcomer
F TeamNewcomer
asked in eSignature
I need to see the document I sent but prior to signing where is it

HI, I have sent a document for signing to two people they have completed this, but on the document they have not signed in the right places. How do I see what I sent them, the boxes I added for signing prior to sending it? Can I then amend if i did it wrong for re-signing?

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M
Community Moderator
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New Voice
sgarciavNew Voice
asked in eSignature
User's session expired - lost envelope?

Hello all, happy last day of February! A user was interrupted while entering a DocuSign form. When she resumed, the DocuSign session had expired. She did not get a chance to submit it. I see it in the Waiting for Other list. Is there a way to get that envelope submitted? Or does she have to enter it again? Thanks!!!

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Community Moderator
A
Newcomer
anisen943Newcomer
asked in eSignature
Unable to send docs or create a support case with a paid account

Keep getting this error. Also, unable to create a support case even on a paid account

103
M
Community Moderator
S
Newcomer
SeanMNewcomer
asked in eSignature
No Attachment Field

Hello. The attachment field is not appearing in my standard fields in DocuSign? I have signer attachment field enabled under sending settings. I have a Business Pro account. Thank you

204
M
Community Moderator
A
Newcomer
ApbNewcomer
asked in eSignature
Unable to resize text fields?

I can select the corner where you should be able to drag the corner out to resize but it does nothing. Is this a bug or am I missing something?

396
M
Community Moderator
M
Newcomer
metausercalNewcomer
asked in eSignature
Paid but Suspended: 2 Seats, 70 Euros, and Zero Support!

I can not edit my payments settings It says my account has been suspended (but we purchased two seats and paid around 70 euros) I can not even cancel my suscripción! I’m paying but it says I can not contact support because I have no subscription!

163
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Community Moderator
T
Newcomer
The Transaction HouseNewcomer
asked in eSignature
Docusign Inability to Properly Apply Templates

Docusign for the past 2 months has been unable to properly assign templates. If templates are assigned it is taking longer than 10 minutes for the application. Once inside the envelope the document states a template is applied however no template is visible. I then have to remove the ‘so called template,’ reapply the template, wait another 10 minutes and then go back into my envelope. I also can’t get anyone to call me after being a paying customer for over 10 years and sending more 40,000 envelopes in that time. Your customer service, and technical support is lacking. Docusign is wasting at least an hour of my time a day……………………………...

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Community Moderator
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Newcomer
dwdandsksNewcomer
asked in eSignature
How to see the overflow text in a signed document

If the person who is filling in the Docusign form types too much on some lines, all I can see is the last partial word before the end of the text box. I am sure there is more typing in there, but I can’t see it anywhere. The PDF doesn’t show it, I can’t get to it from the Docusign original. I really need to see what the person typed, but since the document is signed I can’t seem to get at it. Is there any way to see the overflow or hidden text, once a document has been signed? Thanks!

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Community Moderator
N
Conversation Starter
nmagalhaesConversation Starter
asked in eSignature
Corrections to a document

Hello. I viewed the video related to the ‘Correction’ feature. However, this seems to be referencing corrections to the envelope such as modifying the recipients, add new fields, add additional files. Is there a way to make corrections to the values within the field. For example. The document is sent for signature, the person responsible for reviewing and signing off sees an error, e.g. an incorrect amount value has been entered into a field. What is the process that would allow this type of correction to be made without having to VOID the entire envelope and start all over again. Thank you, Nancy

48110
C
Newcomer
R
Newcomer
RichardKCLingNewcomer
asked in eSignature
Yahoo Conflict

I understand yahoo is blocking DocuSign envelopes. When will this be fixed? THX

28011
Jerry.Withers
Docusign Employee
C
Newcomer
Colleen FirstNewcomer
asked in eSignature
Why do my Completed envelopes still show up in my Sent folder? (this is a recent change)

Up until about a week ago, when I had a Completed Envelope I could move it to the completed folder. This way it would not show up in my “Sent” items list. I can still follow the steps to move it, but *everything* is showing up in my Sent folder (Void, Declined, Completed). Did DocuSign make a change to the process?

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C
Newcomer
I
Newcomer
ikrauseNewcomer
asked in eSignature
Missing Signed Documents

I recently returned to my Docusign account to access some signed contracts that are stored here. It has been over a year since logging in because we haven’t needed the service, but I was shocked to see all previous documents missing. I have many folders that I created for each of our clients that had signed contracts, and all of those folders are still there, but are empty. I have emailed support twice, and have never received a reply, not even to acknowledge they received my inquiry. I have also read many other posts about missing documents, but none of the solutions helped in my case. I need some urgent help here, I need to access these documents asap. Thanks.

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B
Newcomer
M
New Voice
m.usmanNew Voice
asked in eSignature
CLM workflow_add additional 3rd party signers/ reviewers/ approvers

Hello, I hope all are well. We have a CLM workflow connected to Doc Gen form. On this form, we have an option to enter 3rd party’s signatory’s name and email. Now we wish to add additional signatory, perhaps as reviewer/ approver etc. We know the form can be modified to include these additional details, however we are curious to check if this can be done in e-signature by way of a template or another way we don’t know yet. We would be grateful for any help provided in this matter. Thanks, Usman

629
M
New Voice
neethujkp
Troubleshooter
neethujkpTroubleshooter
asked in eSignature
Is there a solution to correct envelopes in bulk

We sent nearly 1,000 sales agreements, each requiring signatures from eight parties. The customer was the first signer, followed by our internal team and management. One of the signers was a manager who has recently left the company, and now we are facing challenges in correcting the envelopes to replace or remove them. Is there an option in DocuSign to bulk correct these envelopes instead of manually updating each one? If not, is there an alternative solution to streamline this process?

213
Hengfeng Ge
Rising Star
J
Newcomer
Jim SellersNewcomer
asked in eSignature
Stopping the pop up tool tips when creating an envelope.

Even when I have gone through all the pop up tool tips when creating an envelope, they still appear with each new envelope. I checked through all settings and don’t see anywhere where these tips can be disabled. It’s very annoying and time consuming to keep clicking on the X to make them go away! Thanks in advance!

4878
H
Newcomer
L
Newcomer
LarryAZNewcomer
asked in eSignature
Phishing Emails from Docusign.net Domain

I'm suddenly getting 3-5 phishing emails a week from the docusign.net domain and none of the standard reporting email addresses like abuse@ or admin@ work. They reject my email, and I can’t find any reporting information on their FAQ page. I guess I'm left with the choice of blocking the domain? Why do they make is difficult to contact support or report phishing? Keeping customers at arms length is bad practice. Edit: Spam@docusign.com. What a waste of my time finding that. Edit 2: Spam@… blocked my email as spam. This is BS. Going to block the domain on the server.

382189
J
Newcomer
A
Newcomer
alex03Newcomer
asked in eSignature
"The envelope allowance for the account has been exceeded." in a developer account

I have a developer account which I use to test our Salesforce integration with. I recently started getting the error message “The envelope allowance for the account has been exceeded.” I was under the impression that developer/sandbox accounts did not have such limit but apparently I was wrong. When does this reset or is it possible to increase it?

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A
Newcomer
D
Newcomer
DmuliaNewcomer
asked in eSignature
How to remove sender name and email from DocuSign email body

Hi , We have requirement to remove the sender name on DocuSign email body when we send document for Signature. Is there anyway to remove that Currently in email that recipient receive, The sender name and email is in the email body. Thanks

624
M
Community Moderator
S
Newcomer
Shaffer0815Newcomer
asked in eSignature
Auto-generated status of envelope emails

Is there a way to only receive an email once the envelope is completed vs. the status of all approvers who open the document?

102
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Community Moderator

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