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I am trying to add the “Bulk Send” capability to our account. Changing our subscription requires I contact sales. For more than a week, have repeatedly reached out to both support and sales to connect with someone in sales to upgrade our account for this capability. Support has been trying to get someone in sales to reach out to me. Nobody has contacted me. I was just wondering if there is a sales department for subscription upgrades?
Solved
Is there still a sales department at DocuSign?
+1- New Voice
Best answer by Jenny.Martin
Hello
Thanks for reaching out and welcome to the Docusign Community! I’m really sorry you’ve been dealing with this, I know how frustrating it can be when you're just trying to upgrade your account and can’t get anyone to respond.
Here’s our Sales team’s direct phone number: 1‑877‑720‑2040
Since you mentioned Support already told you that Sales would reach out, I just want to confirm, are you currently on an Enhanced plan? Also, if you could share your support case number, I’d be happy to follow up internally on your behalf to help move things along.
Looking forward to your response.
Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
- Community Moderator
- Answer
Hello
Thanks for reaching out and welcome to the Docusign Community! I’m really sorry you’ve been dealing with this, I know how frustrating it can be when you're just trying to upgrade your account and can’t get anyone to respond.
Here’s our Sales team’s direct phone number: 1‑877‑720‑2040
Since you mentioned Support already told you that Sales would reach out, I just want to confirm, are you currently on an Enhanced plan? Also, if you could share your support case number, I’d be happy to follow up internally on your behalf to help move things along.
Looking forward to your response.
Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
+1- New Voice
Thanks Jenny. Case #16762019
I am not certain if we are on an enhanced plan. I will try to find out.
- Community Moderator
Hello
Thank you for sharing the case number. I want to assure you that the team has already escalated the case, and the account team will reach out to you as soon as possible.
Please feel free to let me know if you need anything else in the meantime.
Regards,
Jenny | Docusign Community Moderator
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