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I’m wondering if there is something that isn’t right in my settings.  I received notifications in the past when someone signed a document but yesterday someone signed and I didn’t get a notification.  There were two people to sign, one did, one didn’t.   I thought neither signed because I didn’t get a notification.  This hasn’t happened before that I remember.  Please advise.  I didn’t see anything in the settings regarding sending notifications upon signature but may have missed it. Thanks

@toddhogg For the Sender there are a variety of notifications but no notification for when a specific Recipient completes just their action. The likelihood of the notification that you received was either when the Recipient “viewed” the envelope and then they did complete their action before you opened and reviewed the document OR that Recipients action caused the envelope to be fully completed and therefore the envelope completion notification to be triggered. (This notification occurs when ALL Recipients have completed their assigned actions).

Hi @toddhogg,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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