I would like to know how to, or request a feature, that makes it possible at admin level to customise the default subject line prefix that appears in sending emails.
Currently this always defaults to “Complete with Docusign:” and this wording has on many occasions caused documents to be overlooked by recipients - the feedback I get is they see the word “Complete” and think it is a completed document, not a request for a signature, especially for our internal signatories who receive lots of documents for signing. This problem is compounded by the default subject line for finished documents starting with “Completed” - this just seems like a major UX oversight.
It is frustrating to have to go in and change this on every envelope. I did see a ‘solution’ that involved setting up templates, but I send lots of different docs, I don’t want a template for each one, and navigating to templates just to send a quick doc seems unnecessarily onerous when you have made all other aspects of the system easy and quick to use.
Best answer by nathaly.monge
Hello @IainL ,
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that the experience of changing the subject line for your envelopes has become tedious and frustrating, I understand you would like a feature that allows you to change the subject line at an admin level to avoid confusion from your recipients side.
I would love to help you, please see my below responses:
There are two ways to possibly change the subject line on your documents automatically, the first being templates, as you mentioned, you can create a template with a blank document and the needed subject line to have it either manually applied over the needed document or automatically applied:
Or the other option is to use a Custom Email Domain. This option is not available to all account plans, it comes with the “Organization” feature and requires a claimed domain. Enabling this feature might have an extra cost. For more information, please view: Customize Docusign Notification Emails for Accounts with Custom Email Domains
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that the experience of changing the subject line for your envelopes has become tedious and frustrating, I understand you would like a feature that allows you to change the subject line at an admin level to avoid confusion from your recipients side.
I would love to help you, please see my below responses:
There are two ways to possibly change the subject line on your documents automatically, the first being templates, as you mentioned, you can create a template with a blank document and the needed subject line to have it either manually applied over the needed document or automatically applied:
Or the other option is to use a Custom Email Domain. This option is not available to all account plans, it comes with the “Organization” feature and requires a claimed domain. Enabling this feature might have an extra cost. For more information, please view: Customize Docusign Notification Emails for Accounts with Custom Email Domains
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that the experience of changing the subject line for your envelopes has become tedious and frustrating, I understand you would like a feature that allows you to change the subject line at an admin level to avoid confusion from your recipients side.
I would love to help you, please see my below responses:
There are two ways to possibly change the subject line on your documents automatically, the first being templates, as you mentioned, you can create a template with a blank document and the needed subject line to have it either manually applied over the needed document or automatically applied:
Or the other option is to use a Custom Email Domain. This option is not available to all account plans, it comes with the “Organization” feature and requires a claimed domain. Enabling this feature might have an extra cost. For more information, please view: Customize Docusign Notification Emails for Accounts with Custom Email Domains
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!
Hi Nathaly,
This thread is quite old, but seems still valid.
May you please give me a hint how to change the subject line using Custom Email Domain? I have it configured but have no idea how I can modify the subject line.
Thanks for checking back in! I believe Nathaly shared some helpful suggestions, but to clarify, Custom Email Domain lets you fully customize the name and email address for all outbound emails, though it doesn't affect the email subject line. The best approach remains the first recommendation—create a template with your preferred email subject line, or simply edit it right before sending. This works perfectly since the system auto-fills "Complete with DocuSign" only when the subject is left blank.
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