Docusign is changing document during upload to template

Question

I have used the classic version of templates in the past, and would like to continue.

This is the first time I have uploaded a Word document into templates and Docusign has changed the document during upload by changing my top and bottom margins. Now I have dangling signature fields instead of being grouped on one page as in previous design.

How do I get Docusign to stop changing my document?

Also, is there a way to set my preferred font once to be used on all documents?

nathaly.monge · Accepted Answer

Hello @cbvp,Welcome to the Docusign Community and thank you for posting your concerns!Can you provide an image of the changes being made on the document?Can you try converting the document into a PDF prior to uploading?Regarding the font style, unfortunately, there isn’t a way to set a default unless it is on a template, but the account itself does not have an option to do so.Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

cbvp · Answer

Thank you, converting to PDF worked.Thank you for the font information.

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