I drug all fields over to document and hit “SEND” button. In the lower left hand corner, I go a pop up that said “An error Occurred”. No details or direction of what to fix. Spent almost 2 hours on chat with DocuSign and it got me nowhere.
Any idea why I would get a generic error like this and have no direction on what needs to be fixed?
Thanks.
Best answer by Melanie.Panguito
Hi
I totally get how inconvenient it is to hit a vague error message with no clue about what actually went wrong, and I’m really sorry you had to spend that much time with support. When something like this comes up, the usual quick fixes are worth trying first: clearing your cache, switching to another browser, refreshing your network connection, create a copy of the envelope or sending from scratch. Here’s a similar thread that talks about the same issue 👉 Sending error | Community
Most of the time, DocuSign will give a more specific message to guide you, but if the basic troubleshooting doesn’t do the trick, collecting the API logs is usually the best way to pinpoint the root cause 👉 API Request Logging
These errors can sometimes happen after a recent plan change, especially if the envelope includes a feature that might not be part of your current plan anymore. It can also be triggered by recent updates in your account settings.
If you’d like, feel free to share those logs with me, or send them to the support expert you’re already working with, so we can get a clearer picture of what's happening and move toward a fix.
Here if you need us!
Regards,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hi
I totally get how inconvenient it is to hit a vague error message with no clue about what actually went wrong, and I’m really sorry you had to spend that much time with support. When something like this comes up, the usual quick fixes are worth trying first: clearing your cache, switching to another browser, refreshing your network connection, create a copy of the envelope or sending from scratch. Here’s a similar thread that talks about the same issue 👉 Sending error | Community
Most of the time, DocuSign will give a more specific message to guide you, but if the basic troubleshooting doesn’t do the trick, collecting the API logs is usually the best way to pinpoint the root cause 👉 API Request Logging
These errors can sometimes happen after a recent plan change, especially if the envelope includes a feature that might not be part of your current plan anymore. It can also be triggered by recent updates in your account settings.
If you’d like, feel free to share those logs with me, or send them to the support expert you’re already working with, so we can get a clearer picture of what's happening and move toward a fix.
Here if you need us!
Regards,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hello
How are you? If my previous response cleared things up or pointed you in the right direction, please consider selecting it as Best Answer ✅" so others can find it too.
Otherwise, if you still require further assistance, please don't hesitate to let us know. We are always happy to help!
Regards,
Melanie | Docusign Community Moderator
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