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We use DocuSign to route for signature directly out of our Database (there is a DocuSign link in the database to click/send to DocuSign). Recent user was unable to void or cancel envelope that first signer “declined”. Error message read, “Only envelopes in the ‘Sent’ or ‘Delivered’ state may be voided.”
- Community Moderator
Hi
To confirm, did the recipient actually click Decline to Sign? If they did, that automatically voids the envelope, which explains the error.
You can only void envelopes that are still in an In‑process state: Created, Sent, or Delivered. Once it's in a terminal state: Completed (signed), Declined, or already Voided, it can no longer be voided. For reference:
How do I Correct or Void a completed envelope?
If the signer declines, no further void action is needed.
Hope this helps clarify things. Let us know if you have questions—we've got you!
Sincerely,
Melanie | Docusign Community Moderator
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