eSignature

My recipient is saying he is not getting the outgoing DocuSign email, it is not in his inbox or spam folder.  Can I send him a direct link to the document from my regular email?

Working on automating contract templates. Some elements may or may not be displayed due to the person’s hiring status. For instance, if Variable A = {Class 1}, we need to hide clause 2 in our document and all subsequent numbers must be adjusted. The best way to handle auto-numbering is to establish a list, but the conditions function does not allow this. Has the community found any workarounds? While I understand the solution might be “create a contract template for each iteration/combination,” I really don’t want to create or maintain 81 different templates for 1 of our 6 entities. Conditional logic should be designed to solve this. Cheers! 

Hiya I have a health and safety document that needs to be signed by 13 people. This has been received by 6 people but the other 7 people have said they have not received any emails from docusign - they have checked their junk mail also and nothing in there.I have tried re sending but still no luck, looking at the document is says waiting above the emails that are not receiving the document

Recent “enhancement” has eliminated my DocuSign Dashboard on the Home page - I now get a screen about sending envelopes.  I don’t send envelopes, but receive them for signature and keep track of those signatures coming after mine.  This was conveniently seen on the Home page dashboard, but is now missing.  How do I get that back? 

I sent an envelope and one of the recipients email address was incorrect. The other recipient had already signed. Can I change that email address on the app? 

Need instructions on how I can setup data fields on a document that requires the sender to complete before the documents is sent to the recipients.

I am generating a PDF that prints values into text fields on the PDF. One of the values that prints is being used as an anchor string for a required signature. The string is as follows: /required_buyer_signature/I then flatten the PDF and send it to docusign to obtain signatures. However, docusign is unable to detect the anchor string. When I open the pdf that is generated in adobe reader and use adobe’s search functionality to search for “/required_buyer_signature/”, it’s able to find the string (see screenshot below). Is there any reason why docusign is not able to detect the anchor string?NOTE: when i change the anchor string to something that is on the PDF document itself (e.g. “By signing below”), meaning the value is not dynamically generated, then docusign is able to find the anchor string and places the signature tab over that string. So I’ve narrowed the issue down to docusign not detecting dynamically generated values that print inside a PDF text box, but I assumed flattening

I cant seem to sign my own documents.  When press on start, docusign automatically “send an envelope”.  When I selected myself as only signer, it still have "add fields” as next step instead of the "sign” button.   Please advice, thanks.  

I have been having trouble with multiple and single signatory fields disappearing and not populating. I have spent hours trying to redo them I ended up sending just to the first recipient and the fields did not even appear?? What is going on??

How do I add pages to an already established Template/ Envelope? 

Docusign  Why have you made it so difficult to report fraud. I have had to sign up to an account and now am forced here.  After signing up to an account I find I can’t delete the account.   Please provide a support phone number that I can call to resolve what appears a fraud attempt.  Thank you  

Is there a way to select all completed docs in inbox? Attached see an example

Hello, I'm looking for a solution to create a template for an envelope. Being a beginner in the use of the Docusign tool, I haven't managed to do what I need.I regularly have envelopes signed, in which I have to enter 2 contracts whose contact details, rates and signatories are changed each time a new envelope is created. The signatories of both contracts are the same for the same envelope.When I create my template, with my two documents and the various elements to be completed and signed, everything goes smoothly. However, when I use the template for signing, it only applies to the first document and not to the second, which also makes up the envelope. I tried a number of different ways:- Creation directly from my template tab- Creation with automatic template detection- Creation and manual addition of the templateBut each time, only my first document benefits from what is defined by my two document template. Would you have a solution or a trick to rectify this, please? Thank you in a

Hello,I was able to create a custom branding for my application and to apply it to my envelopes.However I was wondering if it was possible to change the color of the loader (spinner), and the background.At the moment changing the: Header background, Header text, Button background or Button text, doesnt change it.Loader (spinner) Purple background 

Hello DocuSign Community,I have a use case and I’m not sure if it can be handled easily.We need to send 300 envelopes (one document each) to 300 different recipients, all requiring a signature from the same Sales Responsible. Having them sign each envelope manually is very time-consuming. Are there any DocuSign features or APIs that could help streamline or automate this process?Thank you!

Is the system down?  I can’t access a document sent to me for signature. It shows up in documents, but it doesn’t recognize it when I click on the document.

The recent change to the document format we send to customers is creating significant issues. The current appearance is less professional—oversized, opaque boxes now block out text and lines on the contract, even when reduced to the smallest possible size. This makes it difficult for customers to fully understand exactly what they are signing.Previously, the signature fields were transparent, allowing all text to remain visible. The new look not only obstructs important content but also presents a cluttered, confusing, and unrefined appearance. From a customer-facing perspective, this is a step backward in clarity and professionalism.Can you explain the reasoning for moving away from the transparent design? We would strongly recommend reverting to the prior format to ensure contracts remain both visually clear and professionally presented.

I’m trying to sign a very important document. I already did the identification with IDnow and it was confirmed as completed. I can see in the certificate of docusign, that I passed the Identification process this morning. However, it doesn’t show my signature and if I try to sign again, it redirects me to IDnow advising “This identification for this Transaction Number has already been completed and cannot be restarted.”. It also didn’t forward the document to the next person in the signature order.  Is there a way to fix this? We already tried restarting the whole document but this didn’t fix the issue, the exact same problem happened again. 

Hello! Can non-registered DocuSign users receive and sign a document I send them, or do they have to register as a user with DocuSign first?Thank you!