If you're having trouble receiving SMS authentication codes from DocuSign, here are a few steps you might consider:

Addressing SMS Authentication Challenges:

1. Check the Phone Number: Make sure the phone number you provided to DocuSign is accurate. Include the right country code and avoid any extra spaces or symbols.

2. Speak to Your Mobile Carrier: Sometimes carriers block texts from automated systems like DocuSign due to security protocols. It’s worth calling your carrier to see if this is happening and if they can unblock these messages.

Considering Email Authentication as an Alternative:

If you keep running into issues with SMS, you might find it easier to use email authentication instead:

1. Reach Out to the Sender: Let the person sending the DocuSign document know you're having trouble with SMS verification. Ask them if they wouldn't mind resending the document with email verification as the method instead.

Hi @mtourk,

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"Select as Best" below if you find the answer a valid solution to your issue.