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Question

Docusign developer envelope allowance exceeded on demo developer account

  • January 2, 2026
  • 2 replies
  • 77 views

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Hi, 

My account is on developer mode and it says that envelopes are unlimited, but since yesterday I’ve been experiencing an error that says ENVELOPE_ALLOWACE_EXCEEDED. 

I am reaching out to inquire about the envelope limits on my account. Last month, I was able to send over 1000 envelopes, but I am now experiencing a much lower limit. Could you please clarify why my envelope allowance has changed and what options are available to increase my envelope capacity?
Regarding API usage limit which is set to 3000, I am not able to Update the hourly limit and even after almost 12 hours, limit has not been reset.

This month - 

 

 

Last Month - 

 


API Usage -

 

 

2 replies

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  • Community Moderator
  • January 9, 2026

Hello ​@cloudopsenable,

Thanks for reaching out and welcome to the Docusign Community!

You might be affected by the recent limit implementation on demo accounts. Demo accounts have usage limits in place to keep things fair and ensure smooth testing for everyone. Since this Community space focuses on general guidance, we recommend contacting our support team directly. They will be able to review your account details and determine if your request can be granted, allowing you to continue with your testing. You can reach our support team through live chat.  https://support.docusign.com/s/contactSupport?language=en_US

I hope this helps. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”


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  • Community Moderator
  • January 16, 2026

Hello ​@cloudopsenable,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Regards,

Jenny | Docusign Community Moderator