envelopes not arriving despite showing as sent

Hello Juliette,

Thanks for reaching out, and welcome to the Docusign Community! We’re sorry to hear that you are experiencing this issue. Let’s sort it out.

If the envelope status in DocuSign shows as "sent," it means the envelope was successfully sent from DocuSign's end. If the recipient has not received the envelope email, the issue could be due to reasons such as the email going to the recipient’s spam or junk folder, the recipient's email server filtering or blocking DocuSign emails, or the recipient’s notification settings disabling email alerts. 

Article: Why aren't my signers receiving Docusign Notification emails?

Does this issue occur with all envelopes you’ve sent? It may be related to the incident on 11/19/2025 — Delays in Email Notifications (DIRCA-3834) — but has since been resolved.

I hope this helps clarify things! If you found this response helpful, feel free to give it a like or mark it as the best answer. Let us know if you have any further questions

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer” so others can find it, too!

Also check the signing order, envelope moves according to that if it is set, for e.g. if A’s order is 1, and B is 2, B will receive the envelope only once A signs.

Hello ​@SSGC,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Best Regards,

Jenny | Docusign Community Moderator