Trying to increase the number of characters allowed for the custom text feature

Question

Hi, I’ve looked everywhere for this. On the left hand side of the Tools menu in Docusign, there is a Text feature. This would be for custom text that you want to add onto a document, such as a comment.

In my case, I have to use this feature quite a bit. Sometimes I have to add a client’s address, or a note, etc. And the text I need to add is much longer than the 40 or so characters allowed in that little box.

Is there any way at all to increase the number of characters allowed? Right now I am having to use like 4 text boxes for 8 words! The words can wrap if you use the little arrow to expand the box, but they only do so vertically, so it looks pretty bad!

Alejandro.Ramos · Accepted Answer

Hi @jentsu926,Welcome to the DocuSign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I understand that you are looking to manage your text box’s character limit, and I will provide the steps to set this up.After you have created your text box (or by clicking an existing field), you will be able to to add a character limit to your text box on the Field Properties menu, located at the right side of the screen.You can enter your preferred character limit under the Add Text box, the default setting is 4000 characters.You can find more details on these topics, here:Basic PropertiesEdit Field PropertiesFeel free to let us know if you need further assistance with this.Thank you for using DocuSign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. | DocuSign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

Hi @jentsu926,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to findOtherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | DocuSign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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