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I can’t find any way to get in touch with support. I need to send a document for signature and reached my limit. The organisation i work for has a partnership with docusign and I’m supposed to be on paid plan but apparently im not.
Docusign support - please contact me on +** ********
D****.******@***.**.**
Thank you
Solved
Can't contact support
- Newcomer
Best answer by Melanie.Panguito
Hi
Since you mentioned you should be on a paid plan but aren't, it’s possible you have multiple DocuSign accounts under the same email address. To check, try switching accounts to confirm you’re logged in to the correct one 👉 Switch Between DocuSign Accounts
If you don’t see the option, I recommend reaching out to DocuSign Support so they can investigate this further. You can start a live chat with a representative 👉 How do I contact Docusign Customer Support?
Alternatively, you can send me your account details (name, email, and Account ID) via DM, and I can look into this for you.
Sincerely,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
- Docusign Employee
- Answer
Hi
Since you mentioned you should be on a paid plan but aren't, it’s possible you have multiple DocuSign accounts under the same email address. To check, try switching accounts to confirm you’re logged in to the correct one 👉 Switch Between DocuSign Accounts
If you don’t see the option, I recommend reaching out to DocuSign Support so they can investigate this further. You can start a live chat with a representative 👉 How do I contact Docusign Customer Support?
Alternatively, you can send me your account details (name, email, and Account ID) via DM, and I can look into this for you.
Sincerely,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
- Docusign Employee
Hello
How are you? If my previous response cleared things up or pointed you in the right direction, please consider selecting it as Best Answer ✅" so others can find it too.
Otherwise, if you still require further assistance, please don't hesitate to let us know. We are always happy to help!
Sincerely,
Melanie | Docusign Community Moderator
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