Can't contact support

Question

I can’t find any way to get in touch with support. I need to send a document for signature and reached my limit. The organisation i work for has a partnership with docusign and I’m supposed to be on paid plan but apparently im not.
Docusign support - please contact me on +** ********
D****.******@***.**.**

Thank you

Melanie.Panguito · Accepted Answer

Hi ​@daniel1221—we're sorry you're running into this issue, and we're here to help so we can get this resolved for you.Since you mentioned you should be on a paid planbut aren't,it’s possible youhave multiple DocuSign accounts under the same email address.To check, try switching accounts to confirm you’re logged in to the correct one 👉Switch Between DocuSign AccountsIf you don’t see the option, I recommend reaching out to DocuSign Support so they can investigate this further. You can start a live chat with a representative 👉How do I contact Docusign Customer Support?Alternatively, you can send me your account details (name, email, and Account ID) via DM, and I can look into this for you.Sincerely,Melanie| Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

Melanie.Panguito · Answer

Hello ​@daniel1221,How are you? If my previous responsecleared things upor pointed you in the right direction, please consider selecting it asBest Answer✅"so others can find it too.Otherwise, if you still require further assistance, please don't hesitate tolet us know. We are always happy to help!Sincerely,Melanie| Docusign Community Moderator

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