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Core Capabilities

Have Docusign Core Capabilities questions? Find answers here!

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6451 Topics
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Is it Possible to Remove Markup history on Completed Email?

All, One of our users noticed the "Markup History" on the bottom of one of their completed emails while testing. It is believed that this will confuse the users, if they see it in the email. Is there a way that this can be removed from the emails? I searched the Signing and Email resource files in their brand for "Markup History", but came up with nothing. Thanks in advance!!

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Docusign Employee
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Docusign Employee
Community UserLegacy User
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Recipient Photo Attachments - Exclude Envelope ID

Hello. Along with the completed DocuSign info/signature, I am attempting to collect a photo. I know how to add the attachment field but the issue I am having is that the photo attachment is returned with the Docusign Envelope ID inserted along the top. This makes the photo unusable for our company. Is it possible to prevent the Envelope ID from being added to photo attachments? Thank you very much for your input & assistance.

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Docusign Employee
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Docusign Employee
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Verify the time a document was signed

I received a document executed via DocuSign by a 3rd party. I suspect that the document was signed after the deadline for signing had passed. Is there a way I can check the time when it was actually signed by the 3rd party? If so how do it do that? Thanks!

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Docusign Employee
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Docusign Employee
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Requesting Signatures from Non-Member (no DocuSign Account)

How does a non-member (recipient without an account) sign a document?

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Docusign Employee
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Docusign Employee
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Voiding vs deleting - is there a way to cancel an envelope and not notify the signer?

What is the best way to deal with envelopes where the signer has printed a copy of the document and returned it to you hard copy, but not "finished" the envelope? We don't want to have to go back to the signer for anything after they have handled signing the document. Voiding sends them a notification, which causes confusion that what they hard-copy signed has been voided. Deleting also contacts them and does the same thing. How is best to close out those open envelopes when you have the signature you need, just not within DocuSign? Thank you!

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Docusign Employee
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Docusign Employee
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Saving Template with fields

Is it possible to save a template with the fields? (such as signature placement, textboxes, etc). It's very time consuming to have to add all the required fields to my contracts every single time.

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Docusign Employee
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Docusign Employee
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Incorrect witness email address given

Hi The person witnessing the signatures of my document has not received and email to counter sign. I believe I have entered their email address incorrectly, is there anyway I can change the witness email address ???

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Docusign Employee
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Docusign Employee
Community UserLegacy User
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Legal Size paper

Is there a way to rotate my legal size paper im sending its sideways?

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Docusign Employee
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Docusign Employee
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Is Docusign e-signature accepted in Florida?

Hello, I work in Miami, Florida. I would like to know if Docusign's e-signature solution is accepted in Florida. Is there something such as state-level acceptance?

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Docusign Employee
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Docusign Employee
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asked in eSignature
Is there a way to change the subject line in a DocuSign email?

Hello, When sending an envelope in DocuSign, we have users that are signature required and other users who are CC only. When the email pops up in their inbox, the subject line reads "Please DocuSign: example form name" for both kinds of users - those whose signature is required as well as users who do not need to sign the document and are CC only. Is there a way to change the subject line in the email notification to let the CC users know they are simply CC'ed and do not need to sign? Thank you!

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Docusign Employee
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Docusign Employee
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Need access to docs olde than 12 months?

I need to have access to my documents older than 12 months. I need to find a few docs that might be up to 24 months old Please advise

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Docusign Employee
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Docusign Employee
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Print and Sign Option

Is there any way to disable the option that signers have to 'Print and Sign' under the "Other Actions" tab when signing a document? This way they are not given the option to print out the document and sign it instead of doing the electronic signature.

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Docusign Employee
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Docusign Employee
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How do I set up reminders and expiration dates for time-sensitive documents?

I have documents that need to be signed by a certain date. How do I remind signers before the date and cause the documents to expire if they aren't signed by the expiration date?

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Docusign Employee
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Docusign Employee
Community UserLegacy User
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Create template for bulk list?

How do i create a template that can be used for multiple bulk lists? The way you create one right now required you to import the bulk list BEFORE you create fields in the template and requires you have at least one "recipient role" but then all the fields i create are only for that one recipient. Can anyone help?

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Docusign Employee
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Docusign Employee
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Reassigning Signatures

Although my Mailing Envelopes are set with the permission for the recipient to reassign to another signer. The recipient's Action Box does not display this option. In fact, it requires the receiver to sign or decline. Any information on how to sync these two operations would be greatly appreciated.

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Docusign Employee
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Docusign Employee
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Is it possible to Print & Sign a specific document within an envelope?

Hi - wondering if it is possible to have an envelope with multiple documents that need docusinged to have one of the documents to be Print & Signed where the other docs are esigned. For example a form that needs a notary can be printed but all other docs in envelope are esigned. Thanks!

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Docusign Employee
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Docusign Employee
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Can you put a delay timer on when Document can be signed?

Hi There. Just wondering if there is a way I can put a minimum amount of time to have elapsed before someone can docusign a document? To give a bit of context here, we send documents out that our Customers have to have for 24 hours before they can sign (for compliance). Can I make it so I can send it to them, but they cannot docusign until that 24 hours has elapsed? Thanks!

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Docusign Employee
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Can't Login on my New MacBook Air

I recently purchased a new Macbook Air Laptop and when I try to Login onto Docusign I can't. The only thing that happoens is the little wheel keeps spining round and round, round and round, round and round lol. Any help would be appreciatied.

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Docusign Employee
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Docusign Employee
Community UserLegacy User
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How do I sign the document myself?

How do I sign the document myself, before sending it, and without having to email it to myself?

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Docusign Employee
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Docusign Employee
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asked in Rooms
Do i have the wrong program?

My Program does not have Strikethrough mark up tab on left side. Do i have the wrong program for realtors? How do I find what product i have?

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Docusign Employee
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Docusign Employee
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Making changes to a signed Docusign contract

Hi, I recently signed a DocuSign document which was then signed by the other counterparty. However, later I realized that I had entered incorrect information in one of the fields. I understand that once a document has been signed, it cannot be changed or voided. What are my options at this point? I can request the document again and re-sign it with the correct information but how do I void the previously signed document? Thanks.

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Docusign Employee
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Docusign Employee
Community UserLegacy User
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Time Stamp

The timestamp in now automatically coming up with the date stamp. I have noticed that the time does not match my computer's time (the current time) and it does not seem to be the correct time when my clients' sign. When I enter date and time manually (or allow my client to when they sign) the auto stamp is always wrong and does not match near the time the document was signed. Putting the timetable of the signing off.

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Docusign Employee
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Docusign Employee
Community UserLegacy User
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How to make User silent Activation in DocuSign?

I need some guidelines or documents to make User silent Activation(directly activate the User without sending the email) through API or UI in DocuSign.

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Docusign Employee
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Docusign Employee
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Auto Responded: Correct to fix email address errors.

I sent a document to two recipients both with the same email address. The first recipient received and signed the document. The second recipient did not receive the document and I got a message saying "Auto Responded: Correct to fix email address errors." How can this be if both recipients had the same email address and the first recipient received the document?

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Docusign Employee
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Docusign Employee
Community UserLegacy User
asked in eSignature
Edit my initials on my signature

How do I edit my initials on my signature? I have two choices only: Add or delete. So I added the same signature, but the initials keep only using my First and last initial. I'm trying to include my middle initial, which is on my signature as my official DBA. Any input would be greatly appreciated, thanks!

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