@jacalo

SMS delivery is part of multi-channel delivery, which is available as a separate add-on to standard or higher DocuSign eSignature direct plans. It will not be visible in the settings of your DocuSign account if you did not purchase it.

In case you did purchase it, but it is not enabled in your account, please contact support for assistance. They will be able to check your purchases and enable the feature for you.

Hi @jacalo,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.