Envelope Reset

Question

I have a plan that gives me 5 envelopes per month. It is a new month but it is still showing zero.  When does it normally reset? It is the 3rd of the new month.

nathaly.monge · Accepted Answer

Hello @LauraCD,Thank you for reaching out here in the DocuSign Community.I’m sorry to hear that the new envelopes are not showing, I understand you would like to know when this restarts.Sure, DocuSign replenishenvelopes on the day you purchased the plan and not at the start of the month, for example, if you bought the plan on January 17th, 2024, you can see the envelopes on February 17th, 2024:What happens if I exceed the envelope allowance on my DocuSign eSignature plan?Let us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

nathaly.monge · Answer

Hello @LauraCD,If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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