How to keep presaved signatures private?

Question

I just sent out four test envelopes to four different names and email addresses. When it came to signing it gave everyone the opportunity to see and select MY saved signature on their document. How can I prevent them from having access to my signature? I have searched the Docusign site and Googled the question and can’t find an answer. Any help would be much appreciated! :)

Jenny.Martin · Accepted Answer

Hello ​@Isbjorn Anderson,Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.We are absolutely delighted to have you here and can't wait to share our knowledge with you.Only the account holder can access their saved signature. When an envelope is sent to your email address, DocuSign will automatically show the saved signature associated with that account. It is not possible for another user to access or use another person's saved signature.Since you are experiencing unexpected behavior, I recommend submitting a support case so the DocuSign Support team can take a closer look and ensure everything is functioning correctly.Users on apaidaccountcan open a support case in the Docusign Support Center. To begin:Log into theDocusign Support Centerby clickingContinuebeneath the product you need support for. If you can't log in, skiphere.SelectManageCases>NewCase.Select aCase Subject.Note:If you have multiple Docusign accounts, a pop up will appear. Select an account to continue.Select any of the resources underNeed Answers Fast?that address your issue.If that didn't answer your question, select theAdd case detailsbutton.           Complete the case form:SelectSubmit Case.I hope you find this helpful.If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Jenny.Martin · Answer

Hello ​@Isbjorn Anderson,I hope you are doing well.If you found my response to be a useful solution to your question, could you please click the "Best Answer✅" button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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