Hello, ​@True CFP 

Try to open an incognito window in your browser, login and try to send an envelope, see if the button shows up.

Also, you can try another browser. Verify if your browsers are updated.

Best,

Alexandre

Thank you for trying to help. I have followed this process and the system says it has sent me a code as accessing from a new device. An email arrives but no code!

Hello ​@True CFP,

Thank you for reaching out here in the DocuSign Community. We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

I’m sorry if the issue is still resolved. To further assist you, we recommend that you contact the sender to either remove the verification or changed it.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@True CFP,

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!