New Voice

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No option to 'Send' when opening an envelope

Forum|Forum|1 year ago
April 14, 2025
4 replies
139 views

When I open an new envelope and add documents I am unable to access the usual @Send’ button’ in the right hand corner

Best answer by Alexandre.Augusto

Hello, @True CFP

Try to open an incognito window in your browser, login and try to send an envelope, see if the button shows up.

Also, you can try another browser. Verify if your browsers are updated.

Best,

Alexandre

Alexandre.Augusto

Answer

Docusign Employee

Hello, @True CFP

Try to open an incognito window in your browser, login and try to send an envelope, see if the button shows up.

Also, you can try another browser. Verify if your browsers are updated.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

T

True CFP

Author

New Voice

Thank you for trying to help. I have followed this process and the system says it has sent me a code as accessing from a new device. An email arrives but no code!

M

Ma.Cubio

Community Moderator

Hello @True CFP,

Thank you for reaching out here in the DocuSign Community. We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

I’m sorry if the issue is still resolved. To further assist you, we recommend that you contact the sender to either remove the verification or changed it.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

M

Ma.Cubio

Community Moderator

Hello @True CFP,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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