Core Capabilities

I created 5 documents, that need to be signed each by the same person. After that I need to save them separately. Can I send those documents in one envelope to the person who needs to sign them all ? And then save the signed documents separately, or do I need to send each document in a separate envelope? 

HiAll of a sudden envelopes are not being received even though they show as sent in report. I am using the sample recipients csv file downloaded from within the envelope, no names are duplicated and email addresses are properly formatted.What else can I do to check?ThanksJuliette Monet

It is not fully clear to me which corrections I can make to an envelope without having signers resign the envelope.Here I read: But here: That doesn’t match in my eyes. Though I tested and it seems the latter is correct.Is there any good overview of what can be changed in an

the Shared Access drop down is there, but when trying to share the only option available was to share with the admin only.  Did Docusign take away the ability to share eSignature with others on our account?  That’s how it was set it up previously so that anyone could go to the shared sent folder under the xxxxx_contracts@company_name.com mailbox and look at the status of an envelope.

Hi, My account is on developer mode and it says that envelopes are unlimited, but since yesterday I’ve been experiencing an error that says ENVELOPE_ALLOWACE_EXCEEDED. I am reaching out to inquire about the envelope limits on my account. Last month, I was able to send over 1000 envelopes, but I am now experiencing a much lower limit. Could you please clarify why my envelope allowance has changed and what options are available to increase my envelope capacity?Regarding API usage limit which is set to 3000, I am not able to Update the hourly limit and even after almost 12 hours, limit has not been reset.This month -   Last Month -  

Hi,I have a signing group of 4 people and two of them have to sign each document I send. How to I make it the easiest way possible? 

I would like help with copying signature and initial locations for multiple signers to save time

Early last year I set up various documents through the Envelope Templates section. How do I move/copy those template documents over to the new Documents Template section of the program without losing my fields and conditional rules?

We have a published webform - "id":"3527eec7-2c68-43f0-aca9-9eb51c4e7a16","accountId":"d09a0de1-8019-4bf8-a56c-46916ffdf531". When users complete it, we only see their entries in the results after a delay of many hours. Is this expected? Is there some missconfiguration? 

I had a Pro plan - downgraded it to Personal with the same email address. Now I’m not able to log-in and only get information that the account does not exist. Also, I cannot create a new account with the same address and only get an error. Can the support please contact me? 

Dear Team,I want to send envelope to multi-recipients, and anyone approval means completed. Shall we do this?Thank you in advance.Best Regards,Tom

Hello. I am playing around with sender fields in Docusign IAM and have a couple questions for the recommended fields based on agreement type:Can you remove or limit the system-generated agreement types that the sender will select? To expand, what if I want to scrap most or all of the system generated agreement types and have my senders only be able to select from a list of most or all custom agreement types? Can I limit agreement type selection for senders by security group? Sender 1 can only select from agreement type A, B and C while sender 2 can only select from agreement type D, E and F. I assume this would come with the recommended fields for each aligned agreement

Good morning.I’m working on a pledge document for a campaign. As I enter the fillable fields, I need to use numbers WITHOUT decimals (for dates and timeframe) but that isn’t an option in the number format section. Is there a way to do that?  I’m stumped. Thanks! ss

Hello, I’ve noticed when adding pdf files to a Docusign envelope that more and more, these files do not display correctly in the Docusign envelope.  It’s not caused by a large file size.  The display issue has happened to a one page pdf file that only had text.  The test displays like wingdings or unicode font.  Is there a recommended pdf file format to use in Docusign? Perhaps a certain version to use?  Thanks,Anne

Hi all, we’re currently reviewing our approval workflow within DocuSign and are looking for a way to manage multi-step internal reviews rather than just simple signatures. Our process involves a supplier completing a form first, followed by several internal teams (HSEQ, Procurement, Transport, etc.) who each need to review, add comments, and either approve or decline within their own section (with a dropdown box). Once all reviews are complete, a final approver makes the decision. If the document is declined, we need it to automatically return to the supplier with comments, be amended, and then circulate again through the same approval order. We’re struggling to configure this kind of “approve/decline with re-route and comments” workflow after signing. is this possible natively in DocuSign, or does it require additional features? Any guidance or best practices would be appreciated.

Hello,I am unable to start the identity verification required to sign a document via DocuSign due to a technical issue with the IDnow verification step.In the mobile IDnow app, the connection test immediately shows the message “You have NO connection - BAD” and stops. This occurs despite having a stable internet connection. I tested this on a smartphone using both Wi-Fi and mobile data, without VPN.On desktop, the identity verification step also cannot be completed: the “Connection speed test” screen does not progress and remains stuck (Chrome browser, tested with both Wi-Fi and mobile internet, all permissions granted for camera, microphone, and location, no browser extensions installed).Because of this issue, I am completely blocked from completing the legally required identity verification and therefore cannot proceed with signing the document.Additionally, I am currently unable to contact DocuSign support through the platform itself. In the Get

I have been unable to fully open Docusign Rooms for almost two months. Tech support closed the case and said "Good Luck" but we can't help. Has anyone else experienced this? I tried every concievable fix to no avail.

I signed a document on DocuSign and sent it to others. They requested proof that it was signed by me. That is to say, the Completion Certificate document must have the email address and mobile phone number of the signatory. However, on my Completion Certificate document, only the email address is shown but not my mobile phone number. How should I operate during the signing process so that the mobile phone number is displayed on the Completion Certificate document? Thank you!    

How do I put a text field into a document that all signers can see? It seems that only the signer who is assigned the text field can see it when they are signing, but other signers can't see it until after the doc is fully signed and completed.

There appears to be no way to report on number of envelopes re-sent (or sent manual reminder). Anyone have a way of doing this? Or is this a request to the Docusign developers? 

Need to be able to do RON signing on documents

I have dutily noted the time period between January 2026 and May 2026 to complete the migration of services for EU Production Accounts to Azure Infrastructure. Will we be notified as to when the migration is completed (even a global communication)? How can I, as a customer verify that we indeed migrated to Azure infrastructure? Thank You

I sent out a real estate sales contract to the buyer.  The buyer asked me to change the closing date.  I deleted that document from the packet and inserted a replacement document.  Now I need to put in the initial and signing locations and resend the entire packet.   Is this possible?  Or do I have to just resent the entire packet and redo all the signing and initial locations? 

I would like to understand how the numbers under my signature are generated. Are they unique per document. Do they remain the same every time I sign? I just need a better understanding of what those are and how they are created. And to be clear I am referring to the numbers that the red arrow is pointing to in the image below.*signature removed*