Core Capabilities

I there an expiration date for the envelope after the signatur process is started. 5 out of 7 signatures are done.

What do you do if a seller uses Docusign without the buyer's permission?

Hello!I have been unable to receive the verification code to access my account. This has never happened in the past.  and I already checked my Junk/ Spam email. Please can someone help.Thank you, Natalia 

I have uploaded a pdf for signing and when I go to add signatures it has marks all the way through it - like this.  Why and how do i fix it? 

I have the paid basic realtor package for docusign. The text box doesn’t expand when I’m typing in it and I don’t have any ability to adjust. Below is a picture of what I’m used to having. Can someone let me know what I’m missing. Thank you.  

I have admin rights in Docusign with our company CEO, and I have the ability to manage envelopes on behalf of our CEO. An envelope was sent to three signatories, two of which have signed the document, and we are waiting for one additional person to sign. I’ve looked through the help forums to troubleshoot/resolve. What I am trying to do is resend the envelope to just the remaining individual who needs to sign. However, when I select the envelope it doesn’t appear that I have any ability to resend the document just to the outstanding signatory. The only options I have are “MOVE” and “MORE” which options are “History” and “Export as CSV.” Any help much appreciated, thank you. 

I'm going to use one more sub-account in docusign and I will migrate the user. In the old account users have customized shared access.Is there a possibility for the user itself or for me as administrator to migrate the shared access of the user? Or have the user to configure the shared access from scratch in the new account?Thanks in advance!

We use DocuSign as both internal and external tool to sign document and it is very difficult to have a report with internal vs external envelopes. Especially with the Envelope Recipient Report limitation of only 50000 rows at a time, we have to general several chunks of reports and merge if the data is over a long period. Is it possible to run a volume report instead?

We would like the ability to send Purge Notification emails to envelope recipients who do not have a DocuSign account.  Currently, according to the Purge Queue and Notifications documentation page, only individuals with DocuSign accounts receive the notifications.The rationale is that our office sends DocuSign envelopes to about 10,000 unique individuals per year who are our clients and do not have DocuSign accounts with our organization. The envelopes contain documents that the clients need to retain long-term, but our organization requires us to purge the documents from DocuSign after 90 days for security reasons.  We remind our clients to download and save the document locally, but it would be very helpful to have the option to remind them ahead of that 90-day mark.Note that if this is implemented, DocuSign should make sure to make this a configurable setting for DocuSign account admins -- we should be able to toggle the notifications on/off for whether individuals without a DocuSig

Prior to very recently, when specifying signatures for a document, my signature icon would appear in one color and my client’s signature icon in another color. Now they are both the same color and that seems to “confuse” DocuSign so that when I receive my copy to sign (I’m #1 to sign) and click “Start”, I’m taken to sign for both me and my client.

Receiving an error message. Dynamic XFA PDF not supported Any advice to assist to up load a document with this error message. Dynamic XFA PDF not supported. Thank you Alexa Ft. Lauderdale, Fl USA

Logo Size under Brand is too small. When the logo on  "review and continue" shows up, the logo is barely to be viewed.  We uploaded different pixel and resolutions of logo but still did not work. Support from DocuSign asked us to submit an idea here. 

I am listed as an administrator; however, when I attempt to change or adjust any of the advanced options, my ability to adjust is locked.  It tells me that I have to see the administrator to enable access. I would like the ability to change the reminders and expirations on my envelopes so they don’t expire before I can act on them.

Our unit has different types of DocuSign envelopes that have different retention policies per federal and institutional policies, so we are unable to use the current global “document retention policy” setting. We would love to be able to specify the retention period on a template or envelope basis at the time the envelope is created.Example: Envelopes created based on template A have a document retention period of 90 days. Envelopes created based on template B have a document retention period of 5 years. When creating an ad hoc envelope, one of the envelope setup options should be “set envelope retention period?” with the option for the sender to specify one. 

I have tried to correct a sent document however it will not allow me unless I upgrade my subscription to allow more sends per month.If I delete this sent document can I reclaim the credit or has the credit been used? I do not wish to upgrade my subscription as the level I have is sufficient for my needs.

A few days ago, my work colleague created a developer account. Everything worked for several days without any problems, envelopes could be created and emails went out. Since yesterday no more emails have arrived. We have tried several email addresses with several providers, spam folders are empty. DocuSign says email is out but nothing arrives at any of them.I have also just created an account and generated a demo app for C#. The same behaviour, I enter the data in the console, a message appears that everything has been sent successfully, but nothing arrives at any recipient.Are there any problems with the test accounts at the moment? 

I am trying to sign a document/send an envelope and I keep getting an error saying “Unable to create the envelope. Cannot access envelope resources under an unpersisted envelope.”. I have tried loading a document that I know has worked successfully in the past so I know the document is not the issue. How can I resolve this issue?

Hi, I run a health care business & I would like to implement a new patient/onboarding form via docusign, however this could run into 1000s of envelopes? What would be the most cost effective way of doing this across 2 branches? Thanks,David

Hi there,I have a shared inbox set up for a group at my company. The method I used to set this up is they have a shared email that I share the envelop management with the members of the team. BUT when I share templates to the shared email user in DocuSign, those templates do not show up for the users in the inbox. What are some troubleshooting steps I can take on this? The workaround is to share the template with each individual user, but I would rather manage at a group level. Thank you!

i have looked at text and date fields but don’t see how to assign current date to a web form field.

Does DocuSign retain and provide access to audit trails for 3 years?

I have a business account and my staff have access to their accounts though when I sign into my admin account it just looks like it’s a free account and I don’t see anything regarding my company though when my staff look at previously sent docs, the email i’m signing into is the one cc’d to the envelope. I’ve sent emails out to our Docusign Sales rep and support but it’s a rather urgent matter. Does anyone have any helpful information?

Hello,I am currently using an Enterprise Pro account and am experiencing an issue while creating a web form. Specifically, I am trying to import a template that includes two attachment fields. Unfortunately, none of the attachments are being imported into the web form. Additionally, when I attempt to add the attachment fields manually, the option to add attachments does not appear.Could you please assist me in resolving this issue? 

I have received a Document to Sign, but when I click sign, it applies an old signature I had 5 years ago. I need to change that signature. I went to my account, added a new signature and deleted the old one.But when I open again that document to sign I have only available the deleted signature, and I cannot access the new one (that is the only signature I have now, actually).If I click on the signature I don’t have the option to change it.What can I do to sign it with the signature I choose?

I’ve recently deleted the email address associated with my docusign account. I no longer have any access to it.  I’d like to update my docusign email address to my new one however it seems to be sending an security code to the deleted email. Is there any way I can update the email address now? (I am still able to log-in on my computer however when I try to log-in on a different device, it asks for a code).