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Question

Reopening a completed envelope

  • April 11, 2025
  • 1 reply
  • 4 views

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Hello-

My company has added a new process that includes adding additional document(s) to be signed in our envelopes and I wanted to see if we are able to go back and reopen completed envelopes and send additional documents on that same envelope to be signed? Is that possible?

 

Thanks so much!

1 reply

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  • Community Moderator
  • 149 replies
  • April 14, 2025

Hello ​@kelseycampbellaecom,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community. We are absolutely delighted to have you here and can't wait to share our knowledge with you.

Once an envelope reaches the “Completed” status it cannot be reopened or modified. However, if your primary goal is to add additional documents for signature, you can utilize Docusign’s “Forward” function.

Forwarding creates a copy of a completed envelope which you can send to new recipients as is or add new documents and fields as needed. For a forwarded envelope, you cannot remove any information or signatures on the completed documents, but you can add new recipients, documents, and recipient fields.

You can forward any completed envelope that you sent or received, or created to sign yourself. If you have access to any shared envelopes, you can forward any of those sent or received by the owner.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account.

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

 

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.