Custom Fields, AutoPlace Text not working

Hello ​@carlota.lugo 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
To further check and provide you with accurate resolution, may we ask for the template you’re using. 

To download a template from eSignature, follow these steps:

1. Navigate to the Templates page.
2. Locate the template you want to download by searching, filtering, or simply scanning the Templates list.
3. Click the template actions menu and select Download.

   

    

4. A .ZIP file containing a copy of the template in JSON format is saved to your Downloads folder. You can then upload that JSON file into another account by going to Templates>New>Upload Template

Note: Pease ensure that any Personally Identifiable Information is concealed in the screenshot/attachment reply, as this is a public forum.

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@carlota.lugo,
 

I hope you are doing well. 

I would like to follow up if you can provide us the template JSON file so we can reproduce the issue.

I hope to hear from you soon. Thank you and have a great day!

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hello Ma. Cassandra,

I figured out that this issue was a problem with the tags.

Thanks for reaching out.

Carlota

Hello ​@carlota.lugo,
 

I hope you are doing well. 

I want to confirm if you still need assistance. Let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

I need help with the AutoPlace Text being generated out of place and not in the same spot I created the tag.

Thanks,

Hello ​@carlota.lugo,

May you send me the template thru direct message to further check on the problem? 

I hope to hear from you soon. Thank you and have a great day!
 

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!