Bug in Support Platform - Unable to View Case Details

Hello ​@diana.murcia,

Thank you for reaching out, and welcome to the Docusign Community! I’m sorry to hear that you encounter an error message when you’re trying to check your support case. We appreciate you bring this to our attention. Rest assured you that we are fully committed to providing you with the best service possible

You may try to do basic troubleshooting by following these steps:

To clear the cache and cookies in your browser, follow the instructions based on your specific browser:

Desktop browsers:

Chrome:
Click on the three-dot menu icon in the top-right corner.
Go to "More tools" and select "Clear browsing data".
Choose the time range and select "Cookies and other site data" and "Cached images and files."
Click on "Clear data."

Firefox:
Click on the three-line menu icon in the top-right corner.
Go to "Options" and select "Privacy & Security" from the left sidebar.
Scroll to the "Cookies and Site Data" section and click "Clear Data".
Check the boxes for "Cookies and Site Data" and "Cached Web Content".
Click on "Clear".

I would greatly appreciate your cooperation. If the problem continues, please don't hesitate to reply to this post.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue