Core Capabilities

There appears to be no way to report on number of envelopes re-sent (or sent manual reminder). Anyone have a way of doing this? Or is this a request to the Docusign developers? 

My recipient is saying he is not getting the outgoing DocuSign email, it is not in his inbox or spam folder.  Can I send him a direct link to the document from my regular email?

Date 2/6/26. Thousands of emails from Docusign today, from the email dse_na3.docusign.net. Microsoft Purview Defender has quarantined all of these as phishing emails. Has this happened to anyone else? We had to manually release almost 2000 emails. 

Hello everyone,I’m trying to design a workflow for a document that will be signed by employees from 100+ different companies, and then countersigned or approved by that employee’s manager at the same company.My initial idea is to have the employee (Signer 1) select their company from a dropdown field. Ideally, based on that selection, the correct manager/employer (Signer 2) would be automatically assigned as the next signer.The document would need to be accessed directly from our website (freestanding). However, with Web Forms, it appears that Signer 1 can assign any email address, which doesn’t meet our requirements.Does anyone know if this type of conditional signer assignment is possible in DocuSign (via Web Forms, PowerForms, or another approach)? Or is there a recommended workaround for this scenario?Thanks in advance for any guidance.

Hi there,can a recipient of a 40 pages documents stamp one page and that stamp automatically appear in the rest of the document as if i had click it?i am aware of the feature autoplace to place stamps or signature fields automatically in the entire document but here i am referring at the recipient who receives the document and needs to either use stamp or his signature in every page of the document. can it be done only in one page and replicate in the rest? is there any way around it to make it faster/quicker?thanks in advance

Working on automating contract templates. Some elements may or may not be displayed due to the person’s hiring status. For instance, if Variable A = {Class 1}, we need to hide clause 2 in our document and all subsequent numbers must be adjusted. The best way to handle auto-numbering is to establish a list, but the conditions function does not allow this. Has the community found any workarounds? While I understand the solution might be “create a contract template for each iteration/combination,” I really don’t want to create or maintain 81 different templates for 1 of our 6 entities. Conditional logic should be designed to solve this. Cheers! 

I have been unable to fully open Docusign Rooms for almost two months. Tech support closed the case and said "Good Luck" but we can't help. Has anyone else experienced this? I tried every concievable fix to no avail.

After sending an envelope I realized one of the email addresses is incorrect. When in the agreements tab while the document is in progress and no one has signed the “correct” option was always in the dropdown menu to select and would let me update an address and resend, however it is no longer listed in the menu of choices. Help sources say this feature exists.  I’ve tried logging out and signing in again and a different browser. Has anyone else had this issue?

I sent out a real estate sales contract to the buyer.  The buyer asked me to change the closing date.  I deleted that document from the packet and inserted a replacement document.  Now I need to put in the initial and signing locations and resend the entire packet.   Is this possible?  Or do I have to just resent the entire packet and redo all the signing and initial locations? 

Hiya I have a health and safety document that needs to be signed by 13 people. This has been received by 6 people but the other 7 people have said they have not received any emails from docusign - they have checked their junk mail also and nothing in there.I have tried re sending but still no luck, looking at the document is says waiting above the emails that are not receiving the document

Recent “enhancement” has eliminated my DocuSign Dashboard on the Home page - I now get a screen about sending envelopes.  I don’t send envelopes, but receive them for signature and keep track of those signatures coming after mine.  This was conveniently seen on the Home page dashboard, but is now missing.  How do I get that back? 

I sent an envelope and one of the recipients email address was incorrect. The other recipient had already signed. Can I change that email address on the app? 

I signed a document on DocuSign and sent it to others. They requested proof that it was signed by me. That is to say, the Completion Certificate document must have the email address and mobile phone number of the signatory. However, on my Completion Certificate document, only the email address is shown but not my mobile phone number. How should I operate during the signing process so that the mobile phone number is displayed on the Completion Certificate document? Thank you!    

Hi Community,We have an integration where Ironclad sends agreements to DocuSign eSignature for signature. Now we want to sync back signatory details from DocuSign into Ironclad (as metadata) for reporting purposes.Goal: After the envelope is sent (and as it progresses), we want to fetch and store in Ironclad fields such as:Who has signed Who is still pending Whether the countersigner has signed or not Optionally: signing timestamps, routing order, declined/voided statusThanks!👪 Docusign Community Leaderboard Top 5 contributor💹 Ranked #3 in the Reply Royalty category in DocuSign Community Wrapped 2024

Need instructions on how I can setup data fields on a document that requires the sender to complete before the documents is sent to the recipients.

I am generating a PDF that prints values into text fields on the PDF. One of the values that prints is being used as an anchor string for a required signature. The string is as follows: /required_buyer_signature/I then flatten the PDF and send it to docusign to obtain signatures. However, docusign is unable to detect the anchor string. When I open the pdf that is generated in adobe reader and use adobe’s search functionality to search for “/required_buyer_signature/”, it’s able to find the string (see screenshot below). Is there any reason why docusign is not able to detect the anchor string?NOTE: when i change the anchor string to something that is on the PDF document itself (e.g. “By signing below”), meaning the value is not dynamically generated, then docusign is able to find the anchor string and places the signature tab over that string. So I’ve narrowed the issue down to docusign not detecting dynamically generated values that print inside a PDF tex

I cant seem to sign my own documents.  When press on start, docusign automatically “send an envelope”.  When I selected myself as only signer, it still have "add fields” as next step instead of the "sign” button.   Please advice, thanks.  

I have been having trouble with multiple and single signatory fields disappearing and not populating. I have spent hours trying to redo them I ended up sending just to the first recipient and the fields did not even appear?? What is going on??

How do I add pages to an already established Template/ Envelope? 

I need to contact the support because the signing process of one of my files does not work. When I try to access the support chat here, nothing happens when pressing the button. There is also no html behind the button I could copy to another browser. It’s not working in Chrome (incognito & normal mode), Firefox, Safari  I also can not access any other type of support since I’m not a paying member. I also can’t log in to the support page, because first I’d need to open a chat - which is not working. 

Early last year I set up various documents through the Envelope Templates section. How do I move/copy those template documents over to the new Documents Template section of the program without losing my fields and conditional rules?