Unanswered questions

Why do I see, on occasions, the signing time and date in the “Signature” section are completely different from the “Timestamp”? For example, I have a training log that shows a staff member completed the training on 05-Jun-2026 but the “Signature” block indicates that she signed on 28-May-2026 at 2:23:12 PM EDT; and the “Timestamp” section in the audit trail had this: Sent: 5/28/2026 11:12:29 AMResent: 5/28/2026 4:01:32 PMResent: 5/29/2026 8:28:46 AMResent: 5/29/2026 3:51:20 PMResent: 6/1/2026 3:27:54 PMViewed: 6/1/2026 9:56:52 PMSigned: 6/5/2026 5:52:08 PMWould someone please help explain this? 

There used to be purple diamonds in front of the completed agreements in DocuSign Navigator that would indicate whether validation of the AI Assisted Review had been completed. I no longer see those. Is there another way to tell what needs to be reviewed? Thank you.

Overview of my problemI created a standard developer account (on the default "DEVCENTER_DEMO_RESTRICTED_JUNE2025" plan) and I am getting a "RECIPIENT_LIMIT_EXCEEDED" error whenever I try to create an envelope with 2 recipients via the eSignature REST API. I am trying to have two people sign the document - the first signer is me, the second signer is the client which receives an email to sign the document once I have signed the document. Is the restriction I am encountering built into the RESTRICTED plan? How can I increase the per-envelope recipient limit on a sandbox account or change the plan for free, for development testing? I need at least 2 recipients per envelope for a two-signer flow (embedded signer + email signer).Error response{ "errorCode": "RECIPIENT_LIMIT_EXCEEDED", "message": "You have reached the maximum number of recipients permitted for a single transaction in your account." }Querying GET /v2.1/accounts/{id}/settings returns no maximumRecipientsAllowed field. The /bil

Hi, I wanted to reach out to the customer support from my developer account, but I was not able to start a conversation with a chat because the action simply does nothing. I tried other browsers, another device, incognito, still nothing. When I log in with my trial account, I am redirected to using the chat again, which is not working. I have no way of contacting support now.  

I am currently using DocuSign Web Forms and would like to know whether Knowledge-Based Authentication (KBA) is supported for both Public Web Forms and Private Web Forms.My requirement is to verify the identity of the user using KBA before they complete the web form or proceed with the signing process.Could you please clarify the following?Is KBA supported for Public Web Forms? Is KBA supported for Private Web Forms?

I have tried everything and followed all instructions and cannot figure out how to get CORRECT in the MORE menu??  Please help, I need to correct this!

Hi everyone,I'm using a DocuSign Developer  account and I'm facing the following error whenever I try to send an envelope using the REST API: { "errorCode": "RECIPIENT_LIMIT_EXCEEDED", "message": "You have reached the maximum number of recipients permitted for a single transaction in your account. Please ask your administrator to increase your limit."}I'm using the C# SDK, and the exception is thrown from EnvelopesApi.CreateEnvelopeAsync().What I've verified:My account is a Developer (Demo) account. Authentication (JWT OAuth) is working correctly. The same error occurs not only through the REST API but also when I try to send an envelope manually from the DocuSign Demo website. My account usage shows: Envelopes: 108 / Unlimited Workspace: 0 / 500000 MB I'm not seeing any indication that I've reached an envelope sending limit.Since the error also occurs from the DocuSign web application, I believe this is not an issue with my code.My questions are:What exactly causes RECIPIENT_LIMIT

We want both the in-person signer and the customer to sign the same document at same time. A single email should be sent containing the document, allowing both parties to complete their signatures on that document on same screen. And in the same document signature of both in-person and customer should appear at same time.Please suggest here.

Hi,we have been on a subscription plan since July 1, 2026, and I was really looking forward to getting started. Unfortunately, I’m unable to activate my existing account.After clicking the activation link in the email, I receive an error message saying that the link has expired. From there, I end up in a loop and cannot complete the activation process.The only option I have at the moment is to access the account with the expired trial subscription — which means I’m effectively unable to use the service.I haven’t been able to find a way to contact support directly. Could someone please advise what I can do to resolve this issue?Thank you very much for your help.Best regards, Lena 

Hi everyone,I’m currently trying to setup a backup system which automatically downloads signed envelopes either upon completion or on a daily basis (1 day look-back). However I keep running into different issues with any of those two scenarios:The flow that grabs pdfs of signed envelopes actually behaves as planned (saves pdf with envelope ID as title, which are completed the day before) but does not take envelopes into account that have been signed as a “Signing Group” member (“Signing Group” completed envelopes account to 99% of all completed envelopes) - see snip below. The Power automate action “When a Docusign Connect event occurs (Account-level)” does not retrieve any pdfs in real time - none at all. The flow is almost the same but with a different trigger (i.e. When a DocuSign Connect event occurs OR When an envelope status changes) Any ideas how to get it running? 

Hi - I’m trying to downgrade to a free plan but all I’m offered are plans starting at $10 a month (Personal?) and up. I’m currently in a trial period for a business plan that I somehow ended up with by accident - I suppose I could wait until the 30 days are up but it seems silly that I can’t downgrade until then (or is that the design not a bug?).  What am I missing?Thanks

Hi, I am trying to create a sample Job Application from through web form. And I added file attachment field, but when I try to test it and upload documents, its always getting error. I did try, word document, PDF file with only 16KB.  Is there any configuration I need to do?Thank you in advance for your help. 

After doing all the needed configurations in Production tenant, we keep getting an error message:${site}.docusign.net’s server IP address could not be foundWorkday Support last comment is:The core issue seems to be a failed request to the URLhttps://%24{site}/Signing/?ti=%24%7Bti%7D&bailout=auth_middlewareThe Referer header indicates that request is coming from something running on https://apps.docusign.com/ Does anyone know why? and how to fix this? 

When I call a get request to listInstances,I receive 11 instances for my webform.But when I go to data report for my webform, there are actually 21 instances, but I am not getting all of them via API.Anyone encountered this issue? Is there something I am missing? 

Hello everyone,Where can I switch to EQS signing when I sign documents?Standard purchased version with EQS signing

Hi I am using the CLM API for Salesforce. I want to search the folder using either a Salesforce object ID or record name.I got some information through the API documentation, but I am not able to figure out the parameter in here:DocuSignRESTUtility.searchForFolder('SEARCH_QUERY')I did use this, which is throwing a 404 error.DocuSignRESTUtility.searchForFolder('salesforce record id') Can anyone help me out with what will be in the ‘SEARCH_QUERY' and how the format will be?

Hi Team,We need to send an envelop to an in person Signer using template Id. But as per DocuSign documentation the sample payload does not have field for template Id.How to send an envelope to an in person signer | Docusign

We need to speak to you about a rather serious issue we’re experiencing when sending envelopes to customers for them to sign; they’re never receiving the emails from DocuSign, and this is causing us a number of problems as a client.

Hi team,My Quote object can have multiple related Orders (child relationship). I only want to show the latest Order's OrderNumber in my Gen template — not all of them.Is this possible, and if yes, how do I set it up?Note: Refer to the screenshot.Thanks!

Hi All,I would like to clarify the exact expiration time for a DocuSign link once the envelope is sent. One of my clients said that their link expired within 24 hours. Has the expiration period been changed to 1 day? Because previously, it’s not expired within 24 hours.Thank you.

I USED to be associated with Keller Williams brokerage, and years after leaving, I have been unable to get support@kw.com to release my email address from their administration, and the only way I’ve been able to have a paid realtor subscription is through my email address (associated with their admin). DocuSign has not helped to “detach” the account from Keller Williams. I have always privately paid for my annual subscription, never Keller Williams. Yesterday, Keller Williams ended their enterprise account/subscription with DocuSign, so DocuSign took away my paid subscription features (sending any more envelopes). Even if i try to VIEW a new subscription plan, the site redirects me to a page that tells me I do not have permission to do so. DocuSign Support always redirects me to KW Support, and I never receive any response. What do I do? 

I found an issue; after submit a document, any of checkboxes and radio buttons become unchecked, although I checked them before submit it. I wonder if you would expect possible causes.More details;Those checkboxes and radio buttons are required fields. They cannot leave those fields empty when submit the document. The text line fields and signature are not erased. Those fields’ inputs are preserved without any problem. This issue happens only one of my documents. Recently I replaced its source document, but the checkboxes and radio buttons are kept from previous version.A sample document is attached. *** attachment removed for security purposes

I just signed up for free DocuSign to see if it will work.  It does not.Docusign cannot send an email to any recipient The chat window is “dead”, not allowing any typing into it Docusign will not permit new accounts to speak to a human.  

To post my documents on INPI website, (official french website for acts), i need to post a secure act with my certified signature.But INPI website consider that I haven’t a UE certification signature. How can I have this for docusign signature? 

I am creating webforms, and the process is fine, even though there seem to be some field limitations.  I would like to add some formatting using Markdown language, but none of the tags work.  This seems like HTML and I am familiar with using that.  I add the tags, when then I view or publish the forms, I just see the tags as if they were regular text.  Suggestions?