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1 month ago

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mayteNewcomer

asked in Docusign Community Club

To obtain a document from its DocuSign Envelope ID?

I have a DocuSign Envelope ID, and I like to get the digital document. Is it possible? How?Thanks in advance!Mayte.

7 minutes ago

GMLonNewcomer

asked in Signing

not recieving new documents to sign

I am not receiving any new documents for signatory. I have checked email address on account and that which the suppliers are using? I do not even receive an email to notify me. Can anyone advise on this?

13 minutes ago

ASchmidtNewcomer

asked in Community Lounge

DocuSign Support forwarding me to SAP

Hello,a month ago i was able to create tickets directly to the DocuSign Support on the DocuSingn website.now im not able to do so anymore instead i get forwarded to the SAP Support which does not have the DocuSign as Product.How can i get my access to the DocuSIgn Support on the DocuSign page again? I need to open DocuSign Tickets since im a Delivery Manager for DocuSign at NDBS!

18 minutes ago

DileepNewcomer

asked in Signing

ANCHOR_TAB_STRING_NOT_FOUND

Hi,I am getting below error “ANCHOR_TAB_STRING_NOT_FOUND” (The specified Anchor Tab string was not found in the document. Anchor Tab String "\SignHere58105\" not found. Anchor Tab String "\SignHere58110\" not found.) Although I can see these strings on the document.

51 minutes ago

Asli TarcanNewcomer

asked in Payments

I can't choose apple pay/google pay for a payment method

Hello, as far as i know I can use google pay and apple pay with it but i can’t i see any option to open it,My sub plan is eligible for it, Can anyone help me please. Highly appreciated!

1 hour ago

asafNewcomer

asked in Sending

gibberish on the phone

Hi there.I have this issue: me and my clients have gibberish instead of normal pdf when open via phone.What is the solution for this problem.Thanks beforehand

1 hour ago

ElisafgNewcomer

asked in Sending

ugly signature

I dont like the signature create by the application...i’d like change….what can i do?

1 hour ago

NoorNewcomer

asked in Signing

Change of Designation

Hi, Once in Docusign how do I change a designation of a person that was inserted incorrectly

1 hour ago

EdwardCNewcomer

asked in Configuration

Add a word count or limit characters to a text box.

Is it possible to add a word count or add a limit to a text box in the doc gen form in CLM? We are adding a text box field which is also used to capture the metadata from the text box attribute. However, the attribute is limited to a 400-word count. Thank you,

2 hours ago

CharlieSVNewcomer

asked in Community Lounge

How can merge a trial account and organization account because the email is the same

I have 2 accounts with the same email organization... When I log in... the app open the trial account and I can't access to the organization account.How can i do to solve this problem??

3 hours ago

ssiegelNewcomer

asked in APIs and SDKs

Docusign (PHP SDK) Envelope Creation: RECIPIENTS_NOT_PROVIDED

I'm attempting to create a Docusign envelope from a template using the PHP sdk e-sign client:$apiClient = new ApiClient($config);// Create an Envelope from a template$templateId = env('TEMPLATE_ID');$accountId = env('API_ACCOUNT_ID');$envelopeApi = new EnvelopesApi($apiClient);$templateRole = new TemplateRole([ 'email' => 'john@example.com', // recipient's email 'name' => 'John Doe', // recipient's name 'roleName' => 'User', // The role name as defined in the template]);$envelopeDefinition = new EnvelopeDefinition([ 'status' => 'sent', 'templateId' => $templateId, 'templateRoles' => [$templateRole]]);$envelopeSummary = $envelopeApi->createEnvelope($accountId, $envelopeDefinition);Produces: Error while requesting server, received a non successful HTTP code [400] with response: RECIPIENTS_NOT_PROVIDED - No recipients were found in the requestFrom the logs I can see this uses the endpoint POST /restapi/v2.1/accounts/{accountId}/envelopes

8 hours ago

Nazar akramiNewcomer

asked in Community Lounge

It seems impossible to get in touch with support!

Is there any way to get in touch with the support team?I have just discovered that I have been subscribed to a service without my knowledge or consent. I only intended to use the service to sign a single document, but it appears that I have been charged for months without realizing it. I believe it would be fair to receive a refund for the charges that I was not aware of.

13 hours ago

MaddeNewcomer

asked in Sending

Add reciepients with "recieve a copy"

Hi, when i send documents I often want my Account Managers to get a copy of the “envelope” so he/she can see its sent. But no one has got a copy ever. Is there an adjustment that´s missing on my profile or do you know why?

16 hours ago

Cheryl MartinNewcomer

asked in Signing

Unable to read name and date fields once the document has been signed.

The name and date fields look fine when I add them to my document, but once they have been filled in and the document has been signed they are unreadable, it is almost like the fields are too small but i can’t see anyway to make them bigger. Has anyone had any experience with this? This is what it looks like once signed

17 hours ago

mshealyNewcomer

asked in Configuration

docusign university profile

I went to my profile and can see all of my completed and scheduled trainings. I need to be able to download this to an excel spreadsheet to report to my supervisor.i put in a case 13486639 and Jeremi said that this option is not available for now.Can this be added soon please?Thanks

2 days ago

YatharthSejpal

asked in Branding

Query regarding Custom Branding Email For?

Hello, I need support with the Branding template for Docu-sign.For context, I am trying to send out a bunch of letter on behalf of someone else and therefore when sending out these letters I would like to hide my name and email address from the Branding of docusign. I am aware tht this can be done by editing the XLM code, but I am not that technically well verse to figure it out myself. Can someone please provide me a beeter idea on what code shuld be edited to either reomve my name and email or edit to to someone else’s. Thank you.

2 days ago

Anne MNewcomer

asked in Sending

Issue with Document Visibility

I had an issue with Document Visibility this week and I hope someone may have an answer. We use Docusign to have contract packages reviewed, approved and signed. I sent an envelope in Docusign that included a contract, cover page and various supporting documents. I set up the recipients that included three approvers. The first approver contacted me and advised that while he would approve, he could not see the contract. He could see all the other documents. I opened the envelope and reviewed Document Visibility for him. All documents were checked except for the contract. I had not unchecked this document when setting up the envelope.I did some troubleshooting for the issue. Under Settings, I went to Contacts and saw that there were two entrees for this person. The entries had slightly different names (one version included a middle initial and the other did not) with the same email address. I deleted the version with the middle initial. I then did a test of creating a new env

2 days ago

Teri.MaierNewcomer

asked in Templates

Notifications for PowerForms

I have created a PowerForm to be used by our Human Resources department. There are two people in the HR department who should receive notifications when a form has been completed. I made one of them the sender. For the other, I added them as a CC on the template (see Template Screen Shot attachment). But, when I tested the form, I found that the name and email address i had added for the CC recipient are visible on the landing page of the PowerForm and can be edited by the 1st recipient (see PowerForm Signer View attachment). I don’t want the signer to be able to change this or even see it. Is there a better way to ensure that the HR rep gets a copy of the completed form? Surely, this cannot be a unique issue - it seems to me to be a fairly basic need.

2 days ago

WesselNewcomer

asked in Sending

How do I make a team member mandatory as a recipient in each Envelope?

Hi all, In our sales team, we’re using Docusign to send out quotes. Since we need to countersign each quote by our CCO, I want to make him a mandatory recipient. Without the need to do this every single time. How can I set that up in Docusign?Thanks

2 days ago

SGormanNewcomer

asked in Templates

Iorgo2Newcomer

asked in Signing

Can not sign

I am trying to do what I always do the last years... Received on my email a word doc which I want to open directly through DocuSign...sign it and share it through WhatsApp...HAVE DONE THAT HUNDREDS of time literally.Only that last time it says no more envelopes left or something like that.I just want to sign nothing else and as far as I know signing is free...would appreciate any help from anyone.

2 days ago

aamirnawazInsightCoENewcomer

asked in Microsoft

Completed Document not found in SharePoint

I have configured “Save completed documents to SharePoint” option in the Settings under DocuSignAdmin.But i cant find any of the signed documents anywhere in the SharePoint post completion.

2 days ago

CEWNewcomer

asked in Sending

End User Training Videos

Is there any way to download user training videos to host on my company’s training server?

2 days ago

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