Platform Services

I did not knowingly or imtentionaly sign up for this account.​

I am on the groups page and was looking for a certain group.  I should not have to scroll down until i find it.  Where is the search? 

Hello, i want to access the admin page to claim a Domain for enabling SSO (SAML, MS Entra ID). But i can’t find this icon with 9 dots (upper, left) to access the admin page. did the layout change? trys different browsers… if i access admin.docusign.com i can see some setings but nothing about domain. thank you for help… Andreas

Dear reader,We currently have an annual subscription and paid. We would like to cancel the 4 accounts because we no longer use DocuSign.Can I receive a credit note for this? And can I close the accounts myself?Awaiting response. With kind regards,Annelie

Hi Docusign, We are a Non-For Profit Charity, just wondering whether you had any Discounts for our type of organization. Are you able to please advise? Thank you. 

If we enable the feature – Allow sender to download Form data –  for our user with a regular Docusign account, will this change be affect out Part11 side as well? Im thinking no but want to make sure.

Hello, I am a DocuSign user at a large company and have a large volume of documents running through templates. I really need to unlock the frequency of reminders feature. I know an admin has to do this, but that person can’t seem to figure out how to do this on my account. Could someone please send step by step admin rules for unlocking this feature for users? 

Do we know or has anyone have used DocuSign Monitor to track things like - recipient email address changes:Flag when a signer email address is changed to for example the bankers email address Flag IP address that match - signer & sender have the same IP address

We want a recipient (and us) to receive not only the signed document, but also the Summary sheet.  Is there a setting to have that included by default?

Hi, I’m getting below error while claiming a domain. Any idea why this is occurring ?  Application ErrorThe application encountered an unexpected error. Please contact support with the steps to reproduce this error.CONTACT SUPPORT

Hi it’s been 4 days I’m going back and forth with the customer service bot running in circles, I talk to an agent that was not helpful and the team called and I was supposed to get a second callback “in few minutes”, it’s been 5 hours? I have been trying at least 15 times to get in touch this is getting ridiculous im trying to spend more money but you guys don’t want to take it I’m starting to get tired what are we supposed to do to activate the “Verify Identification” feature? And yes I have a standard plan. The request is simple I used to love docusign but this is a very bad customer support experience I need that feature asap for a client and I already lost 4 hours running in circle with docusign support team I’ll have no choice but to charge back my PayPal charge if I cannot get what I have been sold. 

Our organization has changed it’s primary email domain. Can I use Bulk User Update to change everyone’s email domain? Will users receive a new email from DocuSign to create a new password, etc.? Will that user’s envelopes show under the new user id? Thanks

I ‘m working in connect DocuSign with ePfile system and the vendor asking me to get this information. I tried to search around the app but can’t get this. Anyone could advise/navigate me know to do would really appreciated.  

Good afternoon,       When I am creating new users, I receive this warning when processing.       If I wanted to force users to use SSO only, what options need to be switched?        Thanks,

Is there an option and how could i give a user permissions to administrate only a specific and single Signing Group. So he can add and remove users from it only?Best regardsAS

A member of the team has left the business and I just want to replace them on docusign with the new starter. Do I have to add and pay for another seat or can I simply swap the name, details out for the new person as we’ve already paid the subscription? Sorry can’t seem to locate the best way to do this. 

Can anyone guide me how to use Maestro - initiating a workflow for self service forms?

Can an instruction to the signer be made when a text box is to be completed by the signer?  For example, if we need to instruct the signer to type in the city that they signed the document, can a message be provided next to where they are being asked to type in the information? 

I'm partially retired and won't be using docusign much anymore, but I'd like to keep it. Does anyone know if there's a pay per use option?

I am getting below error while trying to SSO using SAML.“You have attempted to access a restricted URL. If you feel you have reached this page in error, please contact your internal system administrator . Transaction Id: 144e091c-e10f-4c9f-9ae5-d63d266b2a29”This errors seems to be happen randomly. 

I am the administrator for our organization, and I have a user going on long term leave. Our policy indicates that the users account should be disabled while they are off, but I want to confirm if I use the “Close” account function, that the user will retain access to all of their envelopes when I reactivate their account. Can someone help me identify how long the user will have access to their data if their account is closed and reactivated? 

How do I un-void a document?

When I try to send my envelope this message keeps on popping “You have exceeded your enveloped limit allowance” I then Bought an extra 10 envelopes but the message still shows when i try to send bulk emails 

If I claim my company domain in my sandbox environment, will I still be able to claim the same domain later in my prod environment? I've received conflicting answers to this question. My DS experience level is low, but I’ve done many, many projects where I knew very little of the software at first. 

We are in the process of consolidating our DS accounts under DS Admin. We have one for the legal team and one for QA that is 21 CFR part 11 compliant.  I read that users who have a seat in multiple standard accounts can chose the account they want to work with after authentication succeeds, but does the fact that one account is 21CFR11 compliant prevent both choices from appearing? It would be difficult to test this by creating a test domain and the two different types of accounts so I’m hoping someone has this situation and can advise.