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Have questions about Docusign Platform Services? You’re in the right place.

363 Topics
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How do I add two emails to one profile? I want my docusign profile for my personal email to also handle the signatures for my work? How do I do this? I have my old work there now but I am at a new company

How do I add two emails to one profile? I want my docusign profile for my personal email to also handle the signatures for my work? How do I do this? I have my old work there now but I am at a new company

1
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Scotia Bank is asking for the verification to show on the signed document and I have no idea how to ensure that is does or even what she is talking about. Can you please let me know how to get it to show it is a verified signature?

Scotia Bank is asking for the verification to show on the signed document and I have no idea how to ensure that is does or even what she is talking about. Can you please let me know how to get it to show it is a verified signature?

1
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Create Excel Spreadsheet with Multiple Signoffs - One per row

I would like to convert an existing spreadsheet where each row requires an initial. I have no preference for order of signoff (if it matters). Each signer may have several rows to initial. Then I, as the owner of the spreadsheet, will signoff on the entire sheet after everyone has initialed. This is a weekly process, so a template creation may be in order. Thanks.

10
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Can we set up a group account so multiple users can use the same account?

Can we set up a group account so multiple users can use the same account?

1
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How do you forward to someone else to sign

How do you forward to someone else to sign

1
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
One document two signatures

I have couples that need to sign a return, does each person need to have their own email address?

1
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How to Request Sender to Add Viewer

We have a workflow where our legal team reviews a contract before an executive signs.I understand we could have the legal team address be added as a first recipient in the signing order as a "needs to view," followed then by the executive "needs to sign" step. But how do we have the sender, whose envelope setup we don't control, do this? i.e. is there a way to route for view-only to a recipient prior to signing?Thank you!

1
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
The signature line shows blank upon printing when I can clearly see the signatures on the document on my screen. Can anyone help please?

Document is signed with DocuSign. Signature is visible on the screen, but after printing the DocuSign Signature is gone. This is not for all users. We are using Adobe Acrobat Reader DC version 2020.013.20074

2
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
If I send a document to be signed can I edit it after? I will need to insert a date into the agreement after. Also, the signatory will need to have 2 witnesses verify as they sign, will they be able to update the document to fill in witness names?

If I send a document to be signed can I edit it after? I will need to insert a date into the agreement after. Also, the signatory will need to have 2 witnesses verify as they sign, will they be able to update the document to fill in witness names?

1
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Can I send a reminder to only the participants that has not signed the document? If I hit "Resend" will my document be resent to ALL participants? and will they need to sign the document once again? A

Can I send a reminder to only the participants that has not signed the document? If I hit "Resend" will my document be resent to ALL participants? and will they need to sign the document once again? A

1
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
"The specified envelope has duplicate recipients." This is my error message, however I need a person to sign off twice. What can I do? Thanks

"The specified envelope has duplicate recipients." This is my error message, however I need a person to sign off twice. What can I do? Thanks

2
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
After signature, I am been receiving an answer: " Unable to locate certificate on your device" . Does how to get it done

After signature, I am been receiving an answer: " Unable to locate certificate on your device" . Does how to get it done

1
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Good morning, we are an EU based company. On our invoices there is no VAT charged, correct in any case. However, I can't figure out if DocuSign has an EU VAT ID (in which case I need to apply reverse VAT charge) or not. Thanks

Good morning, we are an EU based company. On our invoices there is no VAT charged, correct in any case. However, I can't figure out if DocuSign has an EU VAT ID (in which case I need to apply reverse VAT charge) or not. Thanks

2
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Integrating with Topaz

Hello, I cannot seem to find how to sign with the Topaz signature pad. I have been able to capture signatures on the Topaz on https://sigplusweb.com/sign_chrome_ff_sigplusextlite.html. I installed the SigPlusExtLite to the computer desktop. I also added onto the browser the extension, DocuSign eSignature for Chrome. Also, Docusign has access to the site. The NEW button is displayed as well as the drafted documents that are from the Docusign site. Then I click the CONTINUE button, and the document is sent to the DocuSign site. However, the page only has the option to UPLOAD, USE A TEMPLATE, or GET FROM CLOUD. I cannot see where to go from that point. There is no option for the Topaz signature capture.

2
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Sharing Envelopes

I know that the DocuSign administrator can set-up envelope sharing but can the end user share with other DocuSign users without the admin intervening. 

2
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Can I remove a user from my shared envelopes when the user account has been deleted?

There are several users that I have listed in my shared envelopes. Some of the users in my list no longer have accounts in Docusign. How can I remove these orphaned users from my list of shared envelopes when the user account no longer exist?

5
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
What use case is eWitness designed for?

With the Fall '19 release, we noticed that the new eWitness functionality will be included in Enterprise accounts. For our industry, there's not mention in the regs that speak to how to incorporate witnesses in an electronic process. Is there a use case, form, region or industry that the new eWitness functionality was specifically designed for? Why does DocuSign feel that this new eWitness feature satisfies the requirements of having a witnessed signature? Did anyone hear any information about it at Momentum?

2
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
We have 5 admin users. How to view all envelopes sent by all users? I can only see my own envelopes.

We have 5 admin users. How to view all envelopes sent by all users? I can only see my own envelopes.

1
C
Docusign Employee
4 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Can two people sign using the same email address?

My clients only have 1 email address for the 2 of them but I require both to sign individually. Can I send it out to one of them, receive it back completed and then send it out to the other all using the same email address and have 2 verifiable individual signatures?

2
C
Docusign Employee
4 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Personal Branding on Signature Request Email

Hi! How do we personalise or add our branding on the email that gets sent for the signature request? Thank You!

2
C
Docusign Employee
4 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
sending a test to myself

So apparently it's not possible to send a test template to my own email to check if everything looks good. Which is quite sad. But anyway, I want to be sure that the placeholder for the recipients name works. If my message looks like this, will the email start with the recipients name ? I'm not sure if I understand the concept of the placeholders correctly.. Thanks!

9
C
Docusign Employee
4 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
How can the Administration review all envelopes sent by all Users?

How can the Administration review all envelopes sent by all Users?

2
C
Docusign Employee
4 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
DocuSign Bulk Send recipient list template help

Hello all,This is a 2 part ques-I downloaded the Sample Bulk List Template from the DoscuSign site. But I cannot find anywhere what the various columns represent. All I could understand were Name and Email. Where do I specify that the user s an 'In Person Signer' or 'Needs to Sign' or 'Needs to View' etc? and which column is the one where I can specify a not?Also, when I up upload the bulk recipient list, can I preview the recipients and / or make any additions / deletions ?ThanksRaj

10
C
Docusign Employee
4 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Sending a document where the identity and number of signatures are unknown

We often have situations where the person we are dealing with day to day during the sales process will not sign the order and they often don't know their own internal processes or signature requirements. Using a paper order we would send this to our contact and they woud walk round the office to find the correct authorised signatory and may find that it needs signing by one, two or three people. Can the recipient add signature boxes and forward on to the right people once they have identified them? Thanks

4
C
Docusign Employee
4 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Please cancel my DocuSign account, no longer need it

Please cancel my DocuSign account, no longer need it

1
C
Docusign Employee
4 years ago

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