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  • 427 Topics
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427 Topics
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
How to change the header of email from Sender name to the default Company Name?

Hi,When I am sending the document in the notification and header of the email it is showing my name as a Sender, but I want to change it to the default company name for all envelope templates. Do you know where I can change the [[Sender Name]] to the [[Company Name]]?It should be like this instead of my own name:[[Company Name]] via DocuSign.I also tried to change it in Email Resource but cannot find. Below I put some examples.Thanks in advance!

6971
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
How do I lock an envelope

How do I lock an envelope

330
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I was preparing a doc for signature and when I tried to save it for later, I got the message "this envelope is not locked and would not save. How can I save the work I have done for later

I was preparing a doc for signature and when I tried to save it for later, I got the message "this envelope is not locked and would not save. How can I save the work I have done for later

2130
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How to get rid of DS frame around signature?

I have found topics regarding this, but something seem to have changed as I can't find option to "do not add frame" now. I've signed today 2 documents without frame on mobile app, then tried to sign 3rd one on MAC via website and this one has DS frame around signature :( This frame now shows both on MAC and mobile app. Maybe I can't get rid of frame cause of free trial version? Thanks!

4605
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Potential Fraud?

Hi there,I am in Germany and received a call on my phone number (mailbox) from a representative to talk about my recently opened docu sign trial account. I never opened an account with docu sign before, which I did now, only to ask the question if this is normal business behaviour to cold call leads.

481
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How can a customer that receives a DocUsign Envelope change his signature on a guest account?

I sent a customer an envelope and he set up the wrong signature as he signed in. He says he does not have a Docusign account. It is just a guest account. Is there somewhere in the settings, he can change the signature?Thanks

311
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Can we disable to show/download certificate of completion to specific signers who're not members of the account?

Hello! Is it possible to disable "show certificate of completion" only for specific signers? For example, is it possible to configure an envelope to meet the following two requirements? Allow Signer1 (a member of the account) and Signer2 (Not a member of the account) to show the certificate of completionNOT allow Signer3 show the certificate of completion

842
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
What is an In Person Signer?

What is an In Person Signer?

1281
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I want to send an envelope to two signers with multiple documents to be acted upon. Some need to be signed by both and some individually - is it possible to make specific documents visible to individual signers?

I want to send an envelope to two signers with multiple documents to be acted upon. Some need to be signed by both and some individually - is it possible to make specific documents visible to individual signers?

141
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Hi... I am on the esignature page - and there is no way to start a document... how do I get to that screen?

Hi... I am on the esignature page - and there is no way to start a document... how do I get to that screen?

192
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
how to remove the label that says Docusigned around the signature?

how to remove the label that says Docusigned around the signature?

1051
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I am the admnistrator on our account. I cannot find the Auto-Navitagion to change the setting to Navigate Blank Required Fields. From what I have read this will prevent recipients from having to scrolls through all the radio buttons in a group afte

I am the admnistrator on our account. I cannot find the Auto-Navitagion to change the setting to Navigate Blank Required Fields. From what I have read this will prevent recipients from having to scrolls through all the radio buttons in a group after one

411
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
"There was an error saving one of your recipients"

There is an obvious difference between ID Verification used for opening a document, and setting a signature type for the actual signing. We would like to use both in certain cases; how can I resolve this?

8711
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
HI, i cannot create an envelope or create a template, some option are missing, what can be wrong?

I should have the option to Send an envelope ....

2802
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I want to cancel my subscription to Docusign as soon as possible. Please let me know how to do.

I have to close my account in Docusign for a while. That's why I want to close my account until I will come back. It will be appreciated if you let me know it.

1042
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
If we close users from DocuSign portal, does it also free license associated with that user?

If we close users from DocuSign portal, does it also free license associated with that user?

461
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
When somebody has not got his own mobile, how can he or she sign a document in Docusign from his or her computer?

When somebody has not got his own mobile, how can he or she sign a document in Docusign from his or her computer?

981
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I accidentally put my signature on my clients form. How do I clear my signature off that form?

I accidentally put my signature on my clients form. How do I clear my signature off that form?

211
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Is there a simple and fast way to initial /sign on several pages (>100) without having to click on the +100 pages one by one?

We have documents of >100 pages that need to be signed by 3 parties. Now we put the initial for every party on every page separately. Is there a possibility to select all pages and then only have to put the initial once per party?

1383
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How to drop and drag esignature fields?

How to drop and drag esignature fields?

900
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Is it possible to have stamp on each page (for example I have 100 pages) by batch, instead of stamping one by one?

Is it possible to have stamp on each page (for example I have 100 pages) by batch, instead of stamping one by one?

1691
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Group signature and individual signature on separate pages

Hi, I have an agreement that needs to be signed by multiple people. The document contains a signature page for all to sign as well as an exhibit that is individual to each signatory and the information completed on the exhibit should not be seen by the others - its personal to each signatory. Is it possible to send out one document to all the parties that will allow me to receive back the completed signature page with all signatures and individually answered exhibits? I'm assuming the response will be "you need to send separate documents to each person", but hoping there's a way to do it in one shot. Thx!

661
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How do I delete an old recipient email address?

Occasionally, those to whom we send docs for esignature change their email addresses, or have multiples. How do you delete those you no longer need so you don't send to them inadvertently?

302
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Where can I find out how many envelopes are remaining in my company's account?

I can see how many envelopes have been used in the Reports, but not how many envelopes are still available in the account envelope pool. Please help!

6570
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
This error message comes up when I add the recipients info for sending an envelope "There was an error saving one of your recipients. Please try again" I have tried logging out, deleting history, switching browsers. Any insight is appreciated

This error message comes up when I add the recipients info for sending an envelope "There was an error saving one of your recipients. Please try again" I have tried logging out, deleting history, switching browsers. Any insight is appreciated

5870
C
Docusign Employee
2 years ago

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