Hello @roxhoff ,

Welcome to the Docusign Community and thank you for posting your concerns!

Are they signing the document via mobile? Or is this happening when adopting the signature? Can you provide a screen shot? 

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi Nathaly,

Thanks so much for your reply.

We don’t know if the signatory was using a mobile or computer. I’ve attached a screenshot of what was provided.

Based on other comments I saw about a redacted/black signature block we asked her to adopt a new signature, but haven’t yet heard back as to whether this fixed the issue or not.

Please let me know if the screenshot provides any insight and I’ll update this thread if we hear anything back from the signatory.

Appreciate your help!

Hello @roxhoff ,

Thank you for reaching back and for the screenshot.

If no other recipients are experiencing this issue, it could be the way the recipient who getting the issue is signing. Please send me the envelope ID in a private message by going to my community profile and clicking Send Message: How do I find an Envelope ID as a recipient/signer?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi Nathaly,

The envelope ID is 

00000000000000000

(Envelope ID removed due to Personal Information)