Signee #1 completed signing the form, but signer #2 says they dont have the email alert. Can I just resend the original link?

Forum|Forum|1 year ago
October 22, 2024
2 replies
62 views

Signee #1 completed signing the form, but signer #2 says they don’t have the email alert. Can I just resend the original link?

eSignature

Best answer by mr1

@argriggs2 :

Yes, you can ‘resend’ and only signer 2 (or anyone who has not yet signed) will get a notification.

First, check to make sure there are no problems with the email address (typos, random blank space) and have signer 2 check to see if the original notification isn’t in spam/trash and to be sure their email provider isn’t blocking DocuSign.

good luck

mr1

M

mr1

Answer

Respected Advisor

@argriggs2 :

Yes, you can ‘resend’ and only signer 2 (or anyone who has not yet signed) will get a notification.

First, check to make sure there are no problems with the email address (typos, random blank space) and have signer 2 check to see if the original notification isn’t in spam/trash and to be sure their email provider isn’t blocking DocuSign.

good luck

mr1

MR1

N

nathaly.monge

Docusign Employee

Hello @argriggs2 ,

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