Purchased more envelopes

Question

I purchased envelopes because I went over the plan for the year but the additional envelopes that I purchased never showed up in my available envelopes.  Still shows I am over my quota.  I can’t find any help online and no phone number to call.  Anyone know the answer?

nathaly.monge · Accepted Answer

Hello@Jaimie,Thank you for reaching back.Did you already have 2 users or was the second the oneyou purchase? If it is, each user added to the account adds 100 envelopes more, so if you added 1 user plus your user you should have 200 envelopes available but if the amount of envelopes you have used surpassed that you would need a third.Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

nathaly.monge · Answer

Hello @Jaimie,Welcome to the Docusign Community and thank you for posting your concerns!Can you provide a screenshot of the envelope allowance shown in the Plan&Billing section under Admin/Settings?Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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