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I purchased envelopes because I went over the plan for the year but the additional envelopes that I purchased never showed up in my available envelopes. Still shows I am over my quota. I can’t find any help online and no phone number to call. Anyone know the answer?
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Hello
Welcome to the Docusign Community and thank you for posting your concerns!
Can you provide a screenshot of the envelope allowance shown in the Plan&Billing section under Admin/Settings?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Thank you for replying, here you go - do you need the invoices?
Hello
Thank you for reaching back.
Did you already have 2 users or was the second the one you purchase? If it is, each user added to the account adds 100 envelopes more, so if you added 1 user plus your user you should have 200 envelopes available but if the amount of envelopes you have used surpassed that you would need a third.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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