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Question

Formatting of email to Review documents has changed

  • October 28, 2024
  • 2 replies
  • 25 views

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Hi,

Recently the formatting of our emails has suddenly changed, when I receive an email to Review documents our logo is huge and the text is tiny. 

The link to Review Documents is really hard to see because it’s so small.  Any tips on how to fix this?  Not sure why it has suddenly changed.

Thank you :)

2 replies

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  • Newcomer
  • 4 replies
  • October 28, 2024

Hi Meredith,

Did you check your Brand Theme email logo dimensions? As seen here below, images will not be resized and can be 150 pixels wide and high. I guess updating this logo with smaller dimensions might do the trick.

Good luck

Yannis


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  • Community Moderator
  • 2554 replies
  • November 12, 2024

Hello @Meredith ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!