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Hello everyone, I hope you are all well. I am integrating with Docusign using the PHP SDK in Laravel. Everything was working perfectly until a request came up that I should have 2-factor authentication. I did it via SMS. I was able to send 1 envelope successfully. After that, I am only receiving this error:"error_code" => "RECIPIENT_LIMIT_EXCEEDED""message" => "The recipient limit on the envelope has been exceeded. The cumulative recipient limit has been exceeded."I am only sending 1 recipient.A part of my code:Note: I changed the phone number to an example one but I am passing on the real one. $signers = [new Signer([ 'email' => $client->email, 'name' => $client->full_name, 'recipient_id' => '1', 'client_user_id' => $client->user_id, 'tabs' => new Tabs(['sign_here_tabs' => $signHereTabs]), 'email_notification' => new SignerEmailNotifications([ 'send_email' =>

I have filled out a rental application ( I have done this 100’s of times over the past 10 years) to be signed by a prospective tenant.  I have placed the text into the lease agreement as I have done for many times (names, dates, rent, deposit amount, etc).   When I sent the document out for signature...the lease agreement is blank...as if I didn’t input any fields.

I need to add another record type to dropdown box of NetSuite Docusign Setting (Custom Record). Just appears 6 records type (Customer, Estimate, Invoice, Opportunity, Purchase Order and Sales Order)I want to add Expense Report to send via Docusign for approval 

I am getting blank document in email when sending through API

I have had a terrible time onboarding with Rooms - the program does not function the way it was promised to me when I signed up. I am spending double the time trying to do the same work as before - I do not see a cancel option in the Billing section. How can I talk to someone about cancelling my account?

Hello, I have a little problem when I select several check boxes and I want to set a validation rule, in fact the validation option disappears. Validation option only appears when a single box is selected, which is of no use. I am attaching a screenshot of what happens when you select multiple check boxes.

Hi, I upgraded to docusign business pro because I needed to send out a document urgently today. I have not been able to do so as the features f the upgrade are not working even though it is showing as upgraded and I have received the confirmation. I am not even able to log a support ticket as this premium feature is also not working. Please help urgently!

Hi, I've been using DocuSign a few weeks now. When I first started using it, I uploaded a pdf that was completed in adobe and noticed in DocuSign all the checkmarks were removed. I had to use Edge to edit the pdf so the checkmarks would be visible in DocuSign. Yesterday there was an update and now, if I edit the pdf in Adobe, Edge or Google, when I load it into DocuSign, the checkmarks are always missing. I’ve tried even the “Keep Form Fields” option, and the assign to option, and nothing seems to be working. I use a google chrome browser.Any suggestions on how to fix this from the update?

I currently have a DocuSign account for sending out contracts for signature.    Our company recently changed email servers and at some time in the future, the old email address (that is being used by DocuSign) will cease to exist.   How do I change my profile to the new email address without losing access to all the documents under my old email address?  If I change my email address under profile, will I then have to log into my DocuSign account with the new email address, and if so, will all the documents currently in DocuSign under my old email address carry over to the new email address?

I was recently testing DocuSign features, I am a beginner, and encountered a problem that ended up with the agreement not being signed. I wouldn’t want to face this in real case scenarios so If someone can help me understand, I would really appreciate it.After sending a document to be signed, the recipient was requeated to fill a form and verify the access code she entered (VALIDACION DEL CODIGO DE ACCESO in Spanish). Why was she prompted to do so? See screen capture.Is it is a KBA method of verification? I didn’t request any kind of ID verification, I couldn’t since I was on a business pro free trial without add-ons or third party authentication providers. I only had the access code verification enabled. Plus we are not in the US, but Argentina.The recipient could not proceed with signing and the agreement is currently with state “error in delivery” due to a “wrong authentication”.Thank you! 

Using the email link for completed Docusign documents, how long does the link access the completed documents for people who don’t have a Docusign account?  Thank you! 

I’m following the instructions to Bulk Update, and I cannot get it to work.  I’m including the 3 required fields, plus Persona.My headers are:AccountID    APIUserName    UserEmail    Persona And every time I run the update, I get: I’ve also tried UserPersona, User_Persona, and persona, and they all return invalid column header.  So now I’m wondering if there is something I need to do to the field to make it bulk updatable.  Any suggestions are greatly appreciated!  

Hi! I just published a new YouTube video on how to use Docusign Conditional Routing to automatically send envelopes to the right approvers based on business rules.You’ll learn how to:Route envelopes dynamically to different recipients based on field inputs. Configure conditions to route the envelope to the right recipient. Combine routing with PowerForms or Web Forms for self-serve workflows. Integrate your CRM and other apps to reduce manual workSimplify your approval workflows with automation! Watch the full video here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.Solusigncom | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

I needed my docusign account for one month and then I tried to downgrade it to the free plan. I only made the account and used it because my advisor asked me to use it to get some forms signed and I needed the batch send feature. Now that I’m done with it, I downgraded my account to the free plan. But for some reason I was charged 500 canadian dollars and I don’t know why. I can’t open a support ticket because I have the free account. There is no phone number to call and after 2 hours of reading the same “support” pages and watching the same video explaining how to close my account, there is still no way to contact anyone from this company to ask about the charge. This is ridiculous. help. I don’t want this account anymore and I want my money back.

MorningIs there a method for adding links to guidance documents on the DocuSign landing page to assist internal users when creating envelopes? These links would allow specific teams to access a set of signing instructions. Many thanks for viewing.Kenneth

I recently received a DocuSign document from another company, and I thought I needed a paid plan to sign it. So, I proceeded to purchase a plan. While selecting, I accidentally chose the Annual Plan instead of a monthly one. Soon after, I received an order confirmation email and realized that I had been charged a significant amount.To fix this, I then selected a Monthly Plan, thinking it might switch my plan. But now I’m confused—did my plan actually switch to monthly, or did I end up purchasing two plans?Later, I found out that I actually don’t need a paid plan to sign documents sent by other companies. So, I decided to cancel my plan immediately. I followed the cancellation instructions, but my account still shows that the plan will only terminate next month.I have not used any features at all, and I just mistakenly purchased this plan a few minutes ago. I want a refund, but I can’t seem to find any customer support to contact!Does anyone know how to get in touch with their support t

hi,I know that my contracts have been completed, yet i cannot find them in my account.I am really confused as to why it is so hard to find all my contracts and wondering if there is an easier way that i dont know about?Additionally is there a way to ensure that i can format contracts upon completion that all completed contracts appear in a single folder so i can search there?Please help!TIA

I go into settings but it doesn’t give me the option to remove it but just to choose which timestamp I want.  I don’t want a timestamp at all.  

How to rectify a user’s access when they do not have anything noted in their left-hand menu list?  Attachment provided.

On March 10, I changed my plan to 1 seat with 100 envelopes.  On March 11, DocuSign charged me for 2 seats and 200 envelopes.  I have been trying to find a way to get a partial refund, but of course, like other posts, you can’t talk to anyone to help.  The website takes you around in circles and the Bot is of no help.  Has anyone found a way to get a partial refund on their account?

I purchased the personal plan today, hoping to use the Attachment function in a Template. However when I try to update my templates, the Attachment function is locked. I purchased that plan specifically for that function. Is there something I'm not understanding? Am I wrong to think that i can use the Attachment function in a template?

Within templates, the function to replace a document is greyed out for a DS Sender on our account.  As an administrator how do I to give permission to a DS Sender User to be able to replace. In the Admin section I see how to change profile permissions and clicked the template settings but see everything except "replace".  Can anyone please advise how to do this?  Thanks

Hi everyone,Just want to ask this question that’s been bugging me.We currently have an existing package for Salesforce DocuSign Apps Launcher - DocuSign Negotiate and a DocuSign Plan (which I’m not sure of) cause it was purchased 4 years ago. When I tested the Docu Gen Api , it was working on our demo sandbox. But am not sure if that’s going to work in our current live production. So, my idea is -- can we use the existing apps and integration key that’s in our production right now for our custom api integration build or do we still have to go through the api go-live process where we have to push the integration keys from Developer to Production account? Appreciate all your inputs!

I'm vahing issues downloading our invoice for July and August 2023. I encounter an error saying "We encountered an error when downoading invoice xxxxxx". We urgently need those invoices.

I’m wondering if there is something that isn’t right in my settings.  I received notifications in the past when someone signed a document but yesterday someone signed and I didn’t get a notification.  There were two people to sign, one did, one didn’t.   I thought neither signed because I didn’t get a notification.  This hasn’t happened before that I remember.  Please advise.  I didn’t see anything in the settings regarding sending notifications upon signature but may have missed it. Thanks