+1I cancelled my monthly subscription plan 3 months ago, but today I saw my card statement and realised I am still charged every month. In the admin section, I could see this “Undo Cancellation” button, which means I did cancel it. Can somebody help how can I cancel it immediately?
I tried “Contact Us”, but I can’t login there to send any message to Docusign team. TBH, I expected better from a bigger name like Docusign.
Thanks
Best answer by Ma.Cubio
Hi
We’re here to help where we can, but when it comes to billing or account changes, those requests need to come from a Docusign account administrator. If that’s not you, we recommend checking with your company’s admin to get started.
For any billing-specific questions, you (or your admin) can open a support case directly here: Open a Support Case
You can also send me a private message with your Name, Account number in question, email address linked to your account, and case number if you have already created a case, so I can follow up on your behalf.
—
Ma. Cassanrda | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!
Hi
We’re here to help where we can, but when it comes to billing or account changes, those requests need to come from a Docusign account administrator. If that’s not you, we recommend checking with your company’s admin to get started.
For any billing-specific questions, you (or your admin) can open a support case directly here: Open a Support Case
You can also send me a private message with your Name, Account number in question, email address linked to your account, and case number if you have already created a case, so I can follow up on your behalf.
—
Ma. Cassanrda | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!
+1Thanks for the response.
Of-course I am an admin. Before posting here, I did try opening up a case, but got this error:
I dont need any support. I dont have any question. Just simply want Docusign not to charge my card anymore. I have canceled my subscription in March and now it is July. Every single minute wasted here is increasing my annoyance.
Hope you understand.
Hi
I understand that you cancelled your subscription in March 2025 and that your card keeps getting charged. Rest assured that I’m here to help.
You may need to have an open case so we can double-check why you’re still being charged. I can help you create a support case, but I need to have the details sent to me via private message such as:
Ma. Cassanrda | Docusign Community Moderator
Hello
Thank you so much for providing the details I need. I sent you a private message, kindly check. Thank you.
Ma. Cassanrda | Docusign Community Moderator
Hello
I’m glad to let you know that your account has been downgraded to free. You can still access your account with the same login credentials.
If anything else comes up or you hit another roadblock, don’t hesitate to contact us in the Community.
Wishing you a smooth rest of your day!
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
Hello
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
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