Hello ​@tatiana.gentil,

Thank you for reaching out, and a warm welcome to the Docusign Community! Happy to have you here and want you to know that we're all about sharing knowledge and supporting each other.

I understand you're having an issue where you don't see fully signed agreements as completed within your Docusign account. We know this is confusing, and we sincerely apologize. To help us understand the situation better, could you please provide some additional information?

• Are they listed under Waiting for Others? If so, and you open the specific envelope, does it still show as incompletely signed? If you can provide a screenshot, the better (please do not include any Personal Identifiable Information)
• Have you verified that they are the same envelopes? Can you check the envelope IDs to see if they match?  Locate a Docusign envelope ID
• What troubleshooting steps have you done so far?  Basic troubleshooting steps for common Docusign issues

As for your question on how to directly contact support, here's how to open a case: 

Open a case in the Docusign Support Center

How can I request a phone call from Docusign Support?

We look forward to your update. Thank you!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

Hi ​@tatiana.gentil,

How are you? I'm just checking in to see if you still need assistance. Let us know , and we'll gladly help you with any questions you may have. Thank you!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"