Skip to main content

I am trying to remove the envelope ID from my documents in the “Sending” Settings. However, my settings are structuring as the screenshot attached reflects. Given this is not checked, shouldn’t the envelope ID not appear? 

I am on a free trial at the moment - do I need to upgrade to a specific plan to unlock the following boxes and keep them unchecked? 

Hello ​@Celiaeitzel, -- Great question.

The settings  “Enable including the Envelope ID on the document”  controls whether senders can choose to include the Envelope ID stamp on documents. However, if the setting is unchecked and grayed out, it means the sender cannot disable the envelope ID stamp -- it will always appear on the document, and the sender has no control over it. If the settings is checked, then the sender has the option to control the envelope ID stamp on each envelope by going to Advanced Options > Sender Settings when creating an envelope, choosing whether to include or exclude the envelope ID stamp for that specific envelope.

 

 

 

 

 

 

 

 

 

 

 

 

A backend settings needs to enabled by Docusign support to make “Enable including the Envelope ID on the document” option clickable and not grayed out. However, this backend setting can only be activated on paid plans. (any paid plans)

I hope this information helps. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.

Should you require any additional assistance, feel free to reach out. Thank you!

 

Regards,

Jenny | Docusign Community Moderator

If this cleared things up, you can mark it as "Best Answer" so others can find it, too.

 


Hello ​@Celiaeitzel,

I hope you’re doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Regards,

Jenny | Docusign Community Moderator


Reply